Sr Video Conference Engineer - Guadalajara, México - AstraZeneca

AstraZeneca

Empresa verificada

Guadalajara, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Sr Video Conference Engineer

Location:
Guadalajara

Hybrid Work

The platforms listed below are on Operations:

Cisco Video Conferencing Management
Zoom Meetings, Webinars and Features Management
Microsoft Teams Rooms & Surface Hubs Platform Management
Meeting Room Audio Visual Devices & Integration (In-Room Control Panels / Room Booking Panels/ Controllers / IO8 / Sensors etc.,) from the OEMs like Crestron, AMX & Extron, etc.

Remote Device Monitoring

AMX / Crestron
Digital Signage Solution 22miles or any product
Wireless Presentation (examples: Barco, Mersive, Crestron, etc )

Typical Accountabilities

Responsible for ensuring availability and performance of the supported technology/platform services.
Responsible for Installing and configuring hardware and software components to ensure conferencing usability
Troubleshooting Conferencing hardware and software issues.
Performing tests and evaluations on new software and hardware.
Providing support to users and being the first point of contact for error reporting/alert monitoring.
Knowledge and experience with computer network configuration/ports/LAN/WLAN related to VC and Solstice configuration
Responsible for installation and technical support, and training for all Audio and Video Teleconference systems.
Experience working with a video conferences endpoint management platform, such as Cisco TMS for endpoint or account provisioning.
Experience working with a video conference calls scheduling platform, such as Cisco TMS and VMR Management
Deliver production and broadcast requirements as needed for virtual meetings including setup, testing and configuration with existing video conference and broadcast capability
Document SOPs and knowledgesharing material for use across Conferencing teams.
Troubleshoots all VTC hardware and software issues and outages
Initial triaging, and remediation if possible, of all P1, P2, P3, and P4 incidents.
Responsible for escalating incidents from events to CC/SD on outage Incidents.
Responsible for updating Knowledgebase articles.
Responsible for incident queue management.
Responsible for mentoring the team members.
Responsible for working on Incidents, Changes, Service & Problem Requests.
Responsible for creating and updating Known Error documentation.
Woking on ITIL Process.
Any certifications will be an added advantage.

Skills and Capabilities

Essential

In depth or working Knowledge on Cisco Video Conferencing Technologies
Cisco Telepresence System Configuration & Troubleshooting
Hands on experience & live troubleshooting knowledge on the following products & technologies
Cisco Expressway C&Es
Cisco Telepresence Management Suite
Cisco CVI integrated platform with MS Teams
Cisco integrated platform with Zoom
Running & Analysing Packet Captures
Experience in Zoom Webinar & Meeting Support and Account Management
Knowledge of troubleshooting live zoom calls
Microsoft Surface Hub Installation, Configuration & Troubleshooting
Exposure to Microsoft Teams Room Installation, Evaluation of call quality metrics and hands on experience with live troubleshooting
In depth knowledge of Microsoft Teams Admin Center, Zoom Admin Portal, Cisco Webex Admin Center, etc tools
Detailed call quality analysis, CQD & PowerBi Reports generation & analysis, Utilization & Trends analysis
Experience in Meeting Room Management Technologies
AMX RMS
Cisco Touch 10 Integration
Room Booking Panels Configuration and Troubleshooting
Experience in Meeting room Wireless presentation Solutions (Crestron Airmedia, Barco Clickshare, Mersive Solstice Pods, etc )
Experience in Digital Signages / WayFinders and NUCs / Player Management
Experience with creating knowledge articles and documented SOPs to resolve tickets.
Experience working in ITIL model.
Experience working with Lean/Agile systems.
Good Communication skills to work with Vendors, Application Users & Thirdparty service providers.

Desirable

Problems, changes and capacity management aspects
Multi years of work experience in Technical teams working in Shifts on rotational basis covering 24*7 support
Ability to work effectively in a matrix organization is essential.
Any certifications in the specified technical area will be advantageous.