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  • Remote Help Desk Support Specialist - Mexicali - Sysazzle Servicios Mexico S De Rl De Cv

    Sysazzle Servicios Mexico S De Rl De Cv
    Sysazzle Servicios Mexico S De Rl De Cv Mexicali

    hace 4 semanas

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    Descripción

    Job Title: Remote Help Desk Support Specialist

    We are seeking a highly motivated and skilled professional to provide efficient and effective technical assistance to our clients, resolving issues related to Microsoft Office, Apple devices, laptops, tablets, and more.

    Responsibilities:

    • Perform imaging of laptops and setup of new devices, including laptops, iPads, tablets, and phones.
    • Manage remote device/mobile device management using Manage Engine MDM.
    • Work with Active Directory for user management and access control (as needed).
    • Handle password resets and account management tasks.
    • Conduct printer troubleshooting to ensure seamless operation.

    Requirements:

    • Proven experience in a help desk or technical support role, preferably in a remote environment.
    • Proficiency in Microsoft Office suite and experience with Apple devices.
    • Familiarity with remote device/mobile device management tools, preferably Manage Engine MDM.
    • Strong troubleshooting skills and the ability to effectively diagnose and resolve technical issues.
    • Experience in setting up and imaging laptops and other devices.
    • Knowledge of Active Directory and basic network concepts is a plus.
    • Excellent communication skills and a customer-oriented mindset.
    • Ability to work independently and collaboratively in a remote team environment.
    • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are advantageous but not required.

    Salary Range: $12,000.00 - $16,000.00 per month

    Education:

    High school or equivalent (required)

    Language:

    English (required)

    Work Location:

    Remote/On the road


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