Sr. Operations Manager BPO- Mérida - Merida, México - Concentrix

Descripción

Job Title:

Sr. Operations Manager BPO- Mérida

Job Description

The Sr. Operations Manager is responsible for:
Strategic Oversight: Lead and execute operational strategies, manage resources, and optimize processes to achieve organizational goals and enhance efficiency.

Team Leadership and Quality Control: Direct a team, ensure product/service quality, manage budgets, and maintain compliance with a focus on continuous improvement.

KEY ACCOUNTABILITIES

• Strategic Planning: Developing and implementing operational strategies to achieve the company's goals and objectives.
• Team Leadership: Managing and leading a team of operations staff, providing guidance, coaching, and performance evaluations.
• Process Improvement: Identifying areas for process optimization and efficiency enhancements, and implementing improvements to increase productivity.
• Resource Allocation: Managing budgets and allocating resources effectively to meet operational needs while controlling costs.
• Quality Control: Ensuring that products or services meet quality standards and customer expectations.
• Risk Management: Identifying and mitigating operational risks, including those related to safety, compliance, and security.
• Vendor and Stakeholder Management: Collaborating with vendors, suppliers, and other stakeholders to maintain strong relationships and optimize partnerships.
• Data Analysis: Analyzing data and key performance indicators to make informed decisions and drive improvements.
• Reporting: Providing regular reports and updates to senior management on operational performance and outcomes.
• Compliance: Ensuring that the company complies with relevant regulations and industry standards.
• Customer Focus: Maintaining a customer-centric approach to meet customer needs and resolve issues promptly.
• Technology Adoption: Evaluating and implementing technology solutions to enhance operational efficiency.
• Emergency Response: Developing and implementing contingency plans to address unexpected operational disruptions or crises.
• Continuous Improvement: Fostering a culture of continuous improvement within the operations team.
• Communication: Effective communication with internal teams and external partners to ensure alignment and smooth operations.

REQUIRED SKILLS

Previous experience as Operations Manager in BPO industry at least 3-5 years

Bachelor's degree preferred

English proficiency B2 or C1

Strong communication skills, both written and verbal

Proficient in Microsoft Office

Location:

MEX Merida - EDIFICIO TORRE INDICO Calle 60 #1 Av. PROL. PASEO MONTEJO COLONIA VÍA MONTEJO

Language Requirements:

English

Time Type:

Full time

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