Contract Support Lead - Ciudad de México - DNV Germany Holding GmbH

Descripción

DNV Business Assurance Group is seeking a Lead for the Contract Support Team who will serve the team in supporting Operations and Sales with quote generation as well as contract amendments or revisions.

The Contract Support Team Lead will be a key contributor within the team, supporting where needed and well-versed in all standards yet specialized in the development of quotes for large, complex clients and determination of sampling plans. The Contract Support Team Lead will work closely with the Inside & Outside Sales Team, Operations and auditors in calculating the audit days and developing sampling plans for all clients. The Contract Support Team Lead will support the Contract Support Team Manager as needed and will work in accordance with DNV overall goals and policies and will actively promote, support and facilitate the fulfilment of DNV's Purpose, Vision, and Values, and shall foster a culture of cooperation across North America and with other DNV units.

This role will be based out of our DNV office located in Mexico City, Mexico. Local candidates only.

What You'll Do:

• Key support for contract support team, ensuring timely and accurate process of new and existing client quotes in accordance with DNV and accreditation requirements
• Focus on key clients and generation of large quotes and complex sampling plans
• Coordinates with Technical, Legal and other departments for needed approvals
• Communicates directly with the clients as needed to develop sales or Renewal quotes, and contract amendments
• Well-versed on industry standards and quoting requirements; able to support with quoting for most standards
• Develops sampling plans; responsible for approving audit day calculations as required
• Supports to help meet KPIs and assists to ensure continuity and turnaround time
• Possesses extensive knowledge of DNV systems and quoting tools and serves as Super User to support the team; liaise with global team as needed
• Interacts with other departments including Sales, Operations, Technical, and auditors to ensure a superior customer experience
• Ensure Technical reverts are resolved quickly to prevent delays in certificate issuance
• Supports in preparation of monthly reporting on team output, assists and implements process improvement initiatives

Please submit your CV in English.

What we offer for Internal Candidates

• Generous PTO (Vacation, Sick Days, Company Holidays, Personal Days)
• Vacation bonuses pay
• Group health insurance plan
• Group retirement plan with company match
• Education reimbursement program
• Company-provided life insurance plan
• Flexible work schedule with hybrid/remote opportunities

**Benefits may vary based on position, tenure, location, and employee election

• Enjoy the flexibility to handle your work in a way that suits you and your lifestyle and achieve a good work/life balance.
• Great atmosphere of working together with professionals and some of the most engaged and knowledgeable people in the industry.
• Receive guidance from colleagues through coaching, mentoring and participating in international networks.
• Advance your professional skills and technical expertise, through individual competence development plans and tailored training.
• Develop your managerial skills, by going through our state-of-the-art leadership programs.
• Be part of a world growing and renowned organization with origins dating back to 1864.

How We Do It

We Care , We Dare , We Share

DNV is a proud equal opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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What is Required

• Minimum two (2) years client service experience
• Minimum one (1) year of experience relating to ISO 9001, ISO 14001, and/or ISO 45001;
• Ability to read, write and speak English fluently
• Ability to read/interpret accreditation requirements on audit durations and sampling plan requirements
• Demonstrated ability to communicate effectively both orally and in writing to audiences of varying size, seniority and technical competency
• Knowledge of the scheme owners processes and third-party accreditation requirements
• Ability to lead and support with complex scenarios
• Ability to work in a fast-paced environment and handle multiple competing tasks and demands
• Good interpersonal, communication and internal and external stakeholder management skills with ability to drive and achieve results in an independent manner through functions, geographies and stakeholders
• We conduct pre-employment drug and background screening

What is Preferred

• Associates Degree or higher or equivalent experience
• Working knowledge of IAF MD5 & IAF MD1
• Additional scheme knowledge for Food & Beverage, AS91XX and IATF

Immigration-related employment benefits, for example visa sponsorship, are not available for this position.