Customer Assurance Associate - García, México - Carrier

    Carrier
    Carrier García, México

    hace 2 semanas

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    De jornada completa
    Descripción

    About the role

    This position is for an established professional in Customer Service, who works under general supervision in responding to customer email. Resolves moderately complex inquiries, collects and analyzes customer data to determine customer trends, and makes recommendations for the update of procedures to improve Customer Service processes. Escalates complex issues to management.

    Key Responsibilities:

    As a (specify role), you'll be responsible for:

  • Interface and engage daily with Schedulers, Planners, Supply Chain and Logistics functions in our Charlotte, NC factory in order to facilitate order fulfillment and proactive customer communications of order status.Help ensure on-time delivery.
  • Provide front-line customer support and communication to sales offices, customers and factory Customer Service Reps.
  • Coordinate customer communications and serve as the Voice of Customer for Carrier's Charlotte, NC factory.
  • Interact daily with key Carrier customers, distributors and direct sales offices, as well as Carrier factories, logistics and product teams to continually improve upon the customer experience
  • Track, set targets and improve upon response times and response quality.
  • Act as main point of contact for order status escalations and key projects.

    • Requirements

    We are looking for people who are into the Customer Service area. If this is you, get in touch.

    REQUIRED QUALIFICATIONS –

  • HS Diploma or GED with 5+ years of experience in Customer Service or Associate's Degree with 3+ years of experience in Customer Service or a Bachelor's Degree.

    • PREFERRED QUALIFICATIONS –

  • BS degree in Business or a related technical discipline
  • Experience within the HVAC or construction industry
  • Experience in factory setting Customer Service
  • Experience with order systems, scheduling and warehousing
  • Extraordinary interpersonal skills and customer focus
  • Experience with Salesforce, CRM tools
  • Comprehensive knowledge of MS Office software applications (Word, Excel, PowerPoint, Outlook)
  • High attention to detail
  • Team oriented and ability to work in a dynamic environment
  • Sense of urgency, self-initiative, dedication, and sense of ownership.
  • Strong written and verbal communication skills.
  • Highly organized with strong attention to detail; ability to handle multiple priorities.

    • Benefits

    We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

  • Have peace of mind and body with our health insurance
  • Drive forward your career through professional development opportunities

    • Our commitment to you

    Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is .