Customer Service Agent - Ciudad de México - See Sight Tours

See Sight Tours
See Sight Tours
Empresa verificada
Ciudad de México

hace 3 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee


Descripción
See Sight Tours is a Tourism Company based out of Niagara Falls in Canada. proudly offers guests personalized, small-group tours and services in 20 cities across the USA and Canada.

Our team is dedicated to creating exciting and enjoyable experiences for guests through providing friendly and professional service at an affordable price.

As an award-winning company, customer service is the foundation of everything we do. Our team is dedicated to providing top notch service and the guest experience is our number one priority.


The Customer Service Agents' position is customer-focused and also provides dedicated support for our team of tour guides on the ground.

As the go-to for both guests and guides, this role is dedicated to organizing tour bookings, providing guests with first-class customer service, and supporting our tour guides while they are on tour.


To increase chances of being shortlisted for an interview, you MUST possess strong English speaking skills.

Duties and responsibilities include, but are not limited to:

  • Work quickly in a fast-paced environment without compromising attention to detail
  • Keep calm while handling stressful situations
  • Ensure tour booking details are complete and correct, cross check against various systems (including Online Travel Agencies)
  • Book and update daily reservations for local attractions/restaurants
  • Communicate clearly with guests and guides (both verbally and in writing) while maintaining a friendly and professional demeanor
  • Listen to guests and help resolve conflicts

Qualifications and skill requirements:


  • Some college or university education
  • Proficient in G Suite, Microsoft Teams
  • Enthusiastic and friendly
  • Excellent communication skills, both written and verbal
  • Ability to organize, multitask, prioritize and work under pressure
  • Honest, responsible, and reliable
  • Fast thinking
  • Knowledge of multiple languages an asset but not required (French, Spanish, German)

Wage:


  • 160, ,000 MXN / YR

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