Installation Partner Manager - Iztapalapa, México - Motive

Motive

Empresa verificada

Iztapalapa, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable.

For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system.

Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 120,000 customers - from Fortune 500 enterprises to small businesses - across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

About the Role:

As the Installation Partner Manager for Motive's Professional Services Organization, you will use your superior installation expertise to evolve our professional installation and service offering program and network to improve the customer and partner experience and to scale the organization for continued growth.

What You'll Do:

Be a crucial member of the PS Leadership team, helping guide the development of a worldclass Professional Services organization at Motive
Lead an organization of partners responsible for supporting the Professional Services Experience post sale
Review the existing partner strategy, SOPs, and metrics to ensure our goals are met and measurable
Conduct Quarterly Business reviews and on site visits with Installation Partners
Successfully partner with cross functional teams in hardware engineering, product, sales, customer success and support to ensure that installations are successful and done in accordance with quality standards and proper expectations can be set and met
Review and provide feedback around the effectiveness of programs through metrics, dashboard, and regular analysis of our systems and processes
Support and assist in resolving customer escalations, including participating in customer facing discussions, developing a strategic solution, and working collectively with other departments to ensure customer satisfaction
Drive Impactful Process Improvements and Business Transformation to support the future of Professional Services and the growing business
Build a robust online Installer Resource Center with installation guides for specific hardware products, vehicle types/model, wiring, etc.

What We're Looking For:

5+ years successfully managing & supporting 3rd party partners specializing in Telematics Hardware Installations for Fleet Management
2+ years in process improvement/change management/business transformation
Background in Hardware Installation and Vehicle Wiring is required
Strong business background including project management, partner management, problemsolving, business planning, and analytical skills
Strong understanding of partner management fundamentals
Experience in evaluating partner processes and procedures to allow for and drive performance
Prior experience managing multiple projects in a corporate setup
Excellent interpersonal, communication (both written and verbal), and presentation skills
Experience in delivering clientfocused solutions based on customer needs
Ability to drive key initiatives cross functionally by leveraging both departmental and crossfunctional relationships not directly under management
Proficiency in English and Spanish is essential for this role, with the ability to fluently converse and write in both languages.
Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising, as well as flawless written communication

_Pay Transparency_

Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage and life insurance. Learn more about our benefits by visiting Motive Perks & Benefits._
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives._
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. _It is Motive's policy to require that employees be authorized to receive access to Motive products and technology._

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