It Service Desk Agent - Monterrey, México - Azkait

Descripción

AZKAIT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.

We are looking for your talent as
IT Service Desk Agent

• Portuguese.

*Responsible for all activities surrounding the IT Service Desk, including but not limited to answering calls coming to the call center, monitoring incoming tickets to the Global Service Desk,
remotely resolving them within established guidelines, and seeking assistance from 2nd level support when necessary.

Requirements
:

• Bachelor's degree in engineering (IT, industrial) is preferred
  .
• Fluent written and spoken English, Spanish and Portuguese. 2 years proven experience in a service desk / customer service role.**:
• Good troubleshooting skills in M365 office apps, Microsoft Windows, internet browsers, PCs, laptops, basic networking and active directory.
• Basic understanding of IT principles and ticket handling.
• Basic understanding of ticketing system
• preferably BMC.
• ITIL foundation certificate or knowledge is preferred.
• Excellent communication skills.
• Customer focused and results oriented.
• Ability to work alone or as a member of a team.
• Readiness to work on shift working pattern and weekend basis.
• Responsible and organized.
• Logical thinker.
• Passion to learn new concepts, technologies, and processes.