- Provide excellent and professional customer service via phone and email channels.
- Act as Subject Matter Expert for Tier 1 Support.
- Research and resolve all questions within a timely manner as defined by SLAs.
- Determine root cause of issues and suggest process improvements.
- Autonomously resolve questions with little to no supervision.
- Understand and successfully navigate HRIS systems including Workday and Salesforce.
- Understand and clearly articulate HR policies, processes and procedures.
- Routinely contribute to improving HR services, processes and procedures to increase HRSC customer experience and satisfaction.
- Bachelor's degree preferred
- 1-2 years of experience working in HR Service Center or Customer Service
- 1-2 years of Human Resources experience
- 1-2 years of Workday experience
- 1-2 years of case management experience (Salesforce, ServiceNow)
- Proficient in Microsoft Suite
- Bachelor's degree in human resources, Business Administration, Psychology, or a related field preferred.
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Human Resources Service Center Coordinator - Nuevo León - Accendra Health
Descripción
At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.
If you're interested in meaningful work with impact, explore our career opportunities ─- from remote-friendly to hybrid and in-person roles ─- and join us in our purpose of Bringing Care to Life
Job Description
The HR Service Center Coordinator provides first-line HR support to current and former Accendra Health employees, handling inquiries through designated channels and managing cases in Salesforce. The role serves as a Tier 1 subject matter expert across HR areas—such as policies, benefits, and HRIS—ensuring accurate issue resolution within established SLAs and delivering a smooth customer experience.
ESSENTIAL JOB FUNCTIONS:
Qualifications
REQUIRED EDUCATION & EXPERIENCE
PREFERRED EDUCATION & EXPERIENCE
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Human Resources Service Center Coordinator
Accendra Health- Nuevo León
-
Accounts Payable Specialist
De jornada completa Solo para miembros registrados Monterrey, NL, Mexico
-
Process Engineering Coordinator
Brembo- Nuevo León
-
Generalist, Human Resources
De jornada completa Solo para miembros registrados Monterrey, NL, Mexico
-
Sr. Engineer Mechanical Engineering XI
Solo para miembros registrados Monterrey, Mexico
-
Thermal Engineer
Solo para miembros registrados Monterrey, Mexico
-
Human Resources Business Partner
Steelcase- Nuevo León
-
Customer Service Supervisor
Solo para miembros registrados Monterrey, NL
-
Accounts Payable Specialist
Solo para miembros registrados Monterrey, NL
-
Regional Legal Compliance Professional
OPmobility- Nuevo León
-
Hospitality & Lodging Manager
De jornada completa Solo para miembros registrados Monterrey
-
Administrative Assistant
Solo para miembros registrados Monterrey
-
Claims Dispatcher
De jornada completa Solo para miembros registrados Monterrey
-
Project Manager
Solo para miembros registrados Monterrey
-
Procurement Management Specialist
Solo para miembros registrados Monterrey, Mexico
-
Operations Support Agent
De jornada completa Solo para miembros registrados Monterrey
-
Floor Support Engineer
De jornada completa Solo para miembros registrados Monterrey
-
Agente de Servicio al Cliente Bilingüe
De jornada completa Solo para miembros registrados Monterrey
-
Metal Buyer
De jornada completa Solo para miembros registrados Monterrey
-
Nurse
De jornada completa Solo para miembros registrados Monterrey