Customer Experience - Zapopan, México - Intugo

Intugo
Intugo
Empresa verificada
Zapopan, México

hace 1 mes

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción
_Advanced english skills required_

  • This is a fully onsite position in Guadalajara, Jalisco_

RESPONSIBILITIES

  • TAKE INBOUND CALLS FROM OUR CUSTOMERS RELATED TO DIFFERENT CUSTOMER SERVICES SITUATIONS
  • TAKE PAYMENTS AND KNOW HOW TO GUIDE CUSTOMERS TO MAKE PAYMENTS ON THEIR OWN
  • KNOW HOW TO READ LOAN BALANCES AND MAKE PAYMENT ADJUSTMENTS
  • COMMITMENT TO FIRST-CALL RESOLUTION, WITH A SENSE OF URGENCY AND MAXIMUM PROFESSIONALISM.
  • ENSURE DELIVERY OF EXCELLENT CUSTOMER SERVICE THROUGH FAST AND ACCURATE PROCESSING OF CALLS, COMMUNICATION,
AND COORDINATING WITH OTHER DEPARTMENTS TO RESOLVE INQUIRIES.

  • ANSWER INSURANCE-RELATED QUESTIONS INCLUDING CLAIMS STATUS AND BASIC CLAIMS INFORMATION
  • KNOWLEDGE OF COMPANY INSURANCE REQUIREMENTS AND EXCEPTION POLICIES FOR OUTSIDE INSURANCE
  • PROVIDE OUR CUSTOMERS WITH DETAILS OF BENEFITS AND COVERAGES OF THE COMPANY COLLATERAL PROTECTION INSURANCE

SHIFT
08:00-18:00 - 11:00-20:00 /, DAYS OFF SUNDAY AND 1 DAY DURING THE WEEK


SALARY AND BENEFITS
16,500 GROSS MONTHLY ( $3,100 NET WEEKLY)


  • 4500 MONTHLY BONUS
  • 5000 HIRING BONUS
  • 2% SAVINGS FUND
  • 1,400 FOOD STAMPS
20-DAY CHRISTMAS BONUS


Salary:
From $16,500.00 per month


Language:


  • English (required)

Work Location:
In person
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