Customer Experience - Zapopan, México - Intugo
Descripción
_Advanced english skills required_- This is a fully onsite position in Guadalajara, Jalisco_
RESPONSIBILITIES
- TAKE INBOUND CALLS FROM OUR CUSTOMERS RELATED TO DIFFERENT CUSTOMER SERVICES SITUATIONS
- TAKE PAYMENTS AND KNOW HOW TO GUIDE CUSTOMERS TO MAKE PAYMENTS ON THEIR OWN
- KNOW HOW TO READ LOAN BALANCES AND MAKE PAYMENT ADJUSTMENTS
- COMMITMENT TO FIRST-CALL RESOLUTION, WITH A SENSE OF URGENCY AND MAXIMUM PROFESSIONALISM.
- ENSURE DELIVERY OF EXCELLENT CUSTOMER SERVICE THROUGH FAST AND ACCURATE PROCESSING OF CALLS, COMMUNICATION,
- ANSWER INSURANCE-RELATED QUESTIONS INCLUDING CLAIMS STATUS AND BASIC CLAIMS INFORMATION
- KNOWLEDGE OF COMPANY INSURANCE REQUIREMENTS AND EXCEPTION POLICIES FOR OUTSIDE INSURANCE
- PROVIDE OUR CUSTOMERS WITH DETAILS OF BENEFITS AND COVERAGES OF THE COMPANY COLLATERAL PROTECTION INSURANCE
SHIFT
08:00-18:00 - 11:00-20:00 /, DAYS OFF SUNDAY AND 1 DAY DURING THE WEEK
SALARY AND BENEFITS
16,500 GROSS MONTHLY ( $3,100 NET WEEKLY)
- 4500 MONTHLY BONUS
- 5000 HIRING BONUS
- 2% SAVINGS FUND
- 1,400 FOOD STAMPS
Salary:
From $16,500.00 per month
Language:
- English (required)
Work Location:
In person
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