IT Head for Operations Lam and Méx - Toluca, México - HSBC

HSBC

Empresa verificada

Toluca, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

IT Head for Operations LAM and Méx.**
Role Purpose. Global Operations & Automation IT (GO&A) Americas Change Lead aims to drive strategic change in the Region aligned to Bankwide Operations Transformation but also drive supplier change to other technology teams requiring GO&A technology. In addition the role will act as a Relationship Manager to Global Service Centre (GSC) Mexico, to drive efficiency and streamline processes through close partnership with operational teams, and Risk Operations Head of IT responsible for shaping, delivering & driving the Risk Operations change agenda.

Deliver technology solutions on behalf of Mexico Operations to support benefits realisation in 202
Significant leadership and people accountability including management of Americas GO&A Team comprising analysts, developers and engineers.
Act as a Relationship Manager to GSC Mexico to
Drive efficiency and streamline processes through Tech-GSC collaboration
Ensure a holistic view of related initiatives
Mitigate risks associated with Technologies
Deliver technology solutions on behalf of Risk Operations to support significant benefits relaisation in 202
Key engagements with CIO / CTOs across DBS, Operations and GBL IT Functions inclusive of Compliance IT
Issues & Risk Management to ensure that delivery continues in line with agreed plans & budget
Strategic alignment of all initiatives & technology innovation through Chief Architects and IT functions across the bank.
Lead on Innovation and Automation within Americas explore opportunities with internal / external partners, vendors and Fin Techs

Main activities:

Managing the endtoend cost base, balance HSBC priorities, ensuring compliance and customer satisfaction whilst also ensuring Data standards and Data controls.
Creating, managing and maintaining positive relationships with all customer and service consumer groups, driving a working environment of teamwork, collaboration and support to meet mutual goals for the GB/GFs and HSBC.
Responsible for setting objectives related to delivery for direct reports, in line with HR Guidelines
Responsible for management of DevOps budget and meeting cost targets
Responsible for recruitment of engineering resources within DevOps verticals, in line with HR and Technology guidelines
Responsible for performance management and calibration within the DevOps vertical, in line with Practice and HR Policies and Guidelines
Responsible for pay and reward decisions for resources within team
Responsible for career development, talent management and succession decisions for resources within Team
Responsible to deliver in accordance with practice tooling & methods frameworks
Responsible to deliver in accordance with all enterprise standards & controls
Responsible for facing off Operations including GSC in Mexico
Responsible for driving engineering practice of GO&A across Americas

Requirements

Requirements:

Ability to distil complex and varied data into information.
Attention to detail and ability to ensure that information is captured in a timely manner.
Excellent written and verbal communication skills.
Good process analysis and problem solving skills.
Good financial management ability.
Skilled decisionmaker considered and timely especially when under pressure.
Able to delegate effectively where necessary.

Capabilities

Ability to work with mínimal supervision and to contribute to a larger team; and a flexible approach to working hours and responsibilities
Selfmotivation, and a proven rapid learning capability in a changing environment are essential
Drive and tenacity to ensure change is effectively implemented in a matrix environment
Committed to personal and professional development
Able to work independently, proactively and under pressure against multiple deadlines
Navigating: Understand and translate Change Delivery strategy into own team and aligning directions accordingly
Aspiring: Be ambitious about provide the highest standards of delivery and embed them in the team
Driving: Set stretching goals for self and team and deliver them with courage and tenacity
Mobilising: Authentically engage with team, colleagues and business partners to deliver at pace
Sustaining: Make considered decisions that protect and enhance HSBC values, reputation and business

HSBC is committed to building a culture where all employees are valued, respected and where their opinions count.

We want to build a culture where our employees are comfortable in bringing their whole self to work, regardless of gender, age, sexuality, ethnicity, disability, religious belief, background, and any other aspect of personal difference.

At HSBC we are oriented towards guaranteeing gender equality and constant training for our employees as well as the protection of their labor and social rights.