Quality Engineering Manager - Ramos Arizpe, México - North American Production Sharing

North American Production Sharing

Empresa verificada

Ramos Arizpe, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Job Title:
Quality Engineering Manager**
Department: Quality )

Reports to:
Quality Director

Position Overview:

The Quality Engineering Manager is responsible for managing customer quality relationships and ensuring customer satisfaction through effective quality engineering processes and solutions.

This role involves leading a team of quality engineers, interfacing with customers to address quality concerns, and driving continuous improvement initiatives to enhance product quality and reliability.

Responsibilities:

-
Customer Relationship Management:

Serve as the primary point of contact for customer qualityrelated issues and concerns.
Establish and maintain strong relationships with key customers, understanding their quality requirements, expectations, and feedback.

-
Quality Engineering Leadership:

Lead and manage a team of customer quality engineers, providing direction, guidance, and support to achieve departmental goals and objectives.

-
Quality Issue Resolution:

Investigate and analyze customer quality issues, root causes, and corrective actions, utilizing problemsolving tools and methodologies such as 8D, 5 Whys, and fishbone.
Lead crossfunctional teams to develop and implement effective corrective and preventive actions (CAPA) to address customer quality concerns.

-
Continuous Improvement:

Collaborate with engineering, manufacturing, and supply chain teams to identify opportunities for process improvement and quality enhancement.
Investigate and analyze warranty data and returned parts, root cause and corrective actions.

-
Quality Metrics and Reporting:

Establish key quality performance indicators (KPIs) and metrics to monitor and measure customer quality performance.
Prepare and present regular quality reports and performance dashboards to management and customers.

Requirements:

Bachelor's degree in engineering or related field; advanced degree preferred.
Minimum of 710 years of experience in quality engineering or quality management roles, preferably in the automotive industry.
Indepth knowledge of quality management systems, methodologies, and tools, such as IATF 16949, ISO 9001, Six Sigma, APQP, PPAP, and FMEA.
Experience in customerfacing roles, with the ability to manage customer relationships.
Strong problemsolving and analytical skills.
Proficiency in Microsoft Office Suite and manufacturing software systems.

- **Proficiency in Spanish and English languages (written and verbal)