Senior Analyst - Chihuahua, México - Nasdaq, Inc.

Descripción

Senior Analyst - Client Support, Calypso, FinTech page is loaded Senior Analyst - Client Support, Calypso, FinTech Apply locations Mexico-Moncayo time type Full time posted on Posted 8 Days Ago job requisition id R Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints.

Provides customer services relating to sales, sales promotions, installations and communications.

Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, and in accordance with the consumer laws.

Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys.

Under general supervision, performs customer support of billing inquiries, service requests, sales support, system failures and capacity issues; troubleshoots diagnoses and resolves moderately complex escalated issues, working with the development team or sales team as necessary.

Under general supervision follows/analyses procedures for start-up and shutdown of internal customer support systems, recovery procedures, scheduling and backups.
Under general supervision monitors issues with clients, exchanges, internal customers.
Distributes information to customers/clients regarding new products or product updates or changes.
Under general supervision follows standard procedures, administers and maintains client/customer data systems.


Education Required:
Bachelor's degree required, comparable experience may be substituted

Experience Required:
At least 3 yearsCome as You Are Nasdaq is an equal opportunity employer.

We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request an accommodation. Similar Jobs (3) Senior Analyst - Client Support, Calypso, FinTech locations Mexico-Moncayo time type Full time posted on Posted 8 Days Ago Senior Analyst - Client Support, Calypso, FinTech locations Mexico-Moncayo time type Full time posted on Posted 8 Days Ago Specialist - Client Support, Calypso FinTech locations Mexico-Moncayo time type Full time posted on Posted 8 Days Ago
Let's stay connected.

Join our Talent CommunityDidn't find an opening right now? Join our Talent Community to receive email updates about open jobs, company events, and exciting opportunities at Nasdaq.

Nasdaq Blend – a hybrid work environment Nasdaq recognizes that the workplace is forever changed.

For this reason, we have adopted a hybrid work environment that embraces a combination of in-office and remote work, to foster better work-life balance and employee well-being.

We call this "NasdaqBlend".

Learn more about what applies for any specific opening in the job advertisement, or contact the Talent Acquisition Partner for details.

What makes working at Nasdaq special?With over 6,200 employees spread over 39 offices in 28 countries around the world, we're a global team driven by purpose.

But its our people and culture that makes Nasdaq special and why so many have chosen to build their careers with us.

Visit the link to read Nasdaq's culture book and learn more about what you can expect, working at Nasdaq.
Benefits that provide prosperity to your personal and professional lifeAt Nasdaq, we invest in you. You, your family, and your community are important to us.

With programs like You&Q total rewards, our employees gain real financial security, professional success, and exceptional access to medical and wellness care.

#J-18808-Ljbffr