Manager, Account Management - Ciudad de México

Solo para miembros registrados Ciudad de México

hace 4 semanas

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Job summary

We are seeking an experienced Manager, Account Management to lead our SaaS winback function in Mexico.

This role manages a team of Account Managers responsible exclusively for re-engaging customers who have discontinued Solera SaaS products within a 90-day winback timeframe and successfully reinstating their services.

You will be accountable for team performance, winback strategy execution, and cross-functional collaboration to remove barriers to customer reactivation.

  • Lead, coach, and develop a team of Account Managers focused solely on 90-day customer winbacks.
  • Set clear expectations around daily outreach SLAs activity levels and winback conversion targets.
  • Conduct regular coaching sessions call reviews and performance evaluations to drive improvement.

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