HR Data Specialist - México - Kerry

Kerry

Empresa verificada

México

hace 3 días

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

About Kerry:

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role:

Data management expertise to support the full HR team to identify gaps and bring solutions based on data.

Key responsibilities:

Overview

HR Data Specialist is responsible for overseeing the quality assurance standards for the whole EXS, Including EXS measures, KPI, performance and metrics trending analysis, evaluation of our service from internal data to reveal what might be affecting our service, while providing feedback to Workstream Leads, CE Leads and agents to provide recommendations for improvement on a regular basis.

Nature of Work

Influence company strategy to achieve goals
Propose solutions based on conducted analysis and uncovered insights
Compliance gap detection
Develop a quality assurance program to include agent performance standards and workflow
Develop strategy for reporting, SLA, Payroll Accuracy, NPS and others emerging performance scorecard for EXS.
Deliver HR trends, performance metrics, SLA, scorecard, and analysis
Implement, interpret, and maintain quality assurance standards within EXS.
Works to ensure suppliers are delivering accurate data and quality reporting
Identify areas of improvement for internal operations and supplier processing based on routine data received internally and externally
Facilitates decision making and prioritization based on data inside
Build ad hoc reports to easily visualize progress or gaps

Qualifications and skills:

Skill/ Knowledge

Ability to conduct root cause analysis and sees connections between data and process
Strong analytical skills; able to compile and analyze data
Proven experience in development and execution of a quality assurance program
Ability to create and rollout strategic vision and plan for all EXS performance metrics and quality checks
Technology background; experience and understanding of Empowering Technology, HR Information Systems, and system interfaces
Excellent data manipulation and interpretation skills for use in understanding trends, performance analyses, etc.
Prepare and conduct quality assurance reviews and process audits for compliance
Strong analytical, problemsolving, and decisionmaking skills
Strong attention to detail
Demonstrates effective listening and questioning skills and is comfortable dealing with all levels in the organization, superior verbal, and written skills
Advanced PowerBi, Microsoft Office and Outlook skills

Experience/ Education

Minimum 2+ years of proven Quality Assurance experience
Minimum 1+ years of proven metric trending reporting
Minimum 1+ years using sophisticated data management software and tools (SQL, Advanced Microsoft Excel, Power Bi, Visual Basics, CRM systems, SuccessFactor.)

Qualifications

Bachelor's Degree in Quality, Data and Analytics, Communications, Computers/ Management Information
Proficient on creating dynamics Dashboards and Reports at different levels of details using the Kerry tools