Field Service Management - Guadalupe, México - Dematic Logistics de Mexico S. de R.L. de C.V.

Dematic Logistics de Mexico S. de R.L. de C.V.

Empresa verificada

Guadalupe, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

What we offer:

What We Offer:

Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Tasks and Qualifications:

Essential Role and Responsibilities
To be successful in this demanding role, your proven track record will enable you to deliver against the following key performance areas:

Responsible for implementing part or all of the solution to the client, in accordance with an agreed Functional design
Responsible for providing a detailed functional design for enterprise solutions
Consult effectively with Client executives, Product Owner, Business Analyst and Development team while owning the delivery of complex development items
Working on and leading Salesforce Field Service (FSL) Cloud implementation and support projects
Measure and optimize marketing automation programs with a focus on driving engagement, efficiency, and scalability
Recommend and implement testing plans (A/B) to understand drivers of response and value
Participates in meetings and build trust with internal business customers, understand business objectives and seeks alignment
Defining and implementing of interfaces to upstream and downstream systems
Monitor Risks / Issues and prepare appropriate mitigation plans
Ensure best practices are followed and required processes and specifications are documented

Qualification Requirements

Ability to work with Waterfall & Agile methodologies
Resultsoriented and demonstrated experience in leading work sessions with multiple stakeholders.
Willingness to travel up to 10% in US and EMEA
8+ years of overall work experience required
Bachelor's Degree or higher
Minimum 8 years overall work experience in Field Service management area
Nice to have a Certification on Salesforce Administrator and/or Platform Developer modules
Extensive experience of working on and leading Salesforce Field Service (FSL) Cloud implementation and support projects
Knowledge and experience in building integrations in Salesforce with multiple other source systems
Technically strong in designing, building Lightning Web Components LWC, APEX classes
Experience in business process automation
Knowledge on any other FSM products like Click Software, Oracle Field Service Cloud, MS Dynamics FSM an added advantage
Strong analytical and problemsolving skills
Experience identifying and addressing client needs, actively participating in client discussions and meetings, managing engagements including preparing concise, accurate documents
Experience with engaging stakeholders to capture and prioritize business needs.
Strong oral and written communications with excellent teamwork and interpersonal skills.