Cloud Support Engineer - Zapopan, México - Oracle

Descripción

The selected candidates will also be providing advice and assistance to internal Oracle employees on various customer situations and escalated issues.

Some of the role's duties include:

· Consulting with customers on complex use of Oracle products

· Contributing significantly towards the "My Oracle Support" Database communities

· Analyzing work load, implementing changes to improve productivity

· Proactively contributing to increasing the team's efficiency by sharing knowledge, providing feedback about best practices, writing tools

Qualifications

Technical degree . BS in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, Chemistry or proven professional and technical experience.

Soft skills:

• Excellent written and verbal communication skills in Spanish and English

• Performing under pressure

• Problem Solver, Analytical thinker

• Flexibility to work in different shifts and off days, including holidays and weekends.

Technical Skills:

Thorough understanding of the Oracle product features

Database architecture knowledge and basic database administration

Familiarity with Linux/ Unix/ Windows Administration concepts

For the Exadata Team

Exadata, RAC ,ZDLRA, Backup and Recovery, RMAN, knowledge of various restore and recovery scenarios

Familiarity with Cloud Architecture (Oracle and/or third parties) and virtualization concepts and tools.

Networking

Mexico: OTA-RM-MX