Fraud Servicing Agent III - City

Employee Applicant Privacy Notice · Who we are: · Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and service ...

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Employee Applicant Privacy Notice
Who we are:
Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-

Join our mission to protect customers and fight fraud. As a Fraud Detection Unit Agent, you

play a key role in identifying suspicious activity, reviewing transactions, and helping

safeguard accounts. This entry-level position is perfect for someone who is detail-oriented,

eager to learn, and passionate about making confident, well-researched decisions.

You'll investigate fraud alerts, contact customers when needed, and help ensure cases are

resolved quickly and accurately. If you're a strong communicator, comfortable working

independently, and ready to grow your career in fraud prevention—this is your opportunity to

make an impact from day one.

What you'll do:

• Review ACH credits, card transactions, and other payment activity for signs of fraud.
• Conduct deposit reviews, verifying deposit details such as source, amount, and

legitimacy.

• Conduct Know Your Customer (KYC) reviews, verifying identification and supporting

documentation.

• Screen accounts against OFAC sanctions lists and take appropriate action based on

findings.

• Analyze fraud alerts, identify patterns and trends, and escalate high-risk cases when

necessary.

• Coordinate with cross-functional teams to investigate and resolve fraud incidents.
• Maintain accurate and detailed case notes for all alerts and account reviews.
• Use sound judgment and critical thinking to make decisions and ensure timely fraud

resolution.

• Contribute to fraud trend detection and support the ongoing protection of

customers.

Job Requirements:

• 1–2 years of experience in banking, financial services, or a related industry preferred.
• Familiarity with payment channels such as checks, ACH, wires, and debit/credit cards.
• Strong time management and interpersonal skills with the ability to collaborate across

departments.

• Ability to build and maintain relationships across cross-functional and external teams.
• Proficient with Microsoft Office and Google Workspace tools.
• Excellent verbal and written communication skills.
• Able to make sound decisions and consistently apply judgment in identifying fraud.
• Detail-oriented with a process-focused mindset.
• Takes accountability and ownership for results and work quality.
• Thrives in a fast-paced, high-volume, team-based environment.
• Strong organizational skills and ability to prioritize work effectively.
• High school diploma or equivalent required.
• Must be available to work 10:00 AM – 7:00 PM Monday–Friday or Tuesday–Saturday. Hybrid, office 3 days a week.

Why you'll love working here:

• Competitive salary packages and bonuses
• Supplemental medical, dental, vision and life insurance benefits.
• Generous vacation and holidays
• Paid parental leave for eligible employees
• Great health & well-being benefits including: telehealth parental support, subsidized gym program
• Fully stocked kitchen (snacks and drinks)

Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Galileo is committed to an inclusive culture. As part of this commitment, Galileo offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email