Customer Success Representative - Monterrey, México - Teletrac Navman

Teletrac Navman

Empresa verificada

Monterrey, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Responsibilities and Duties:

Address, document and solve incidents and administrative requirements in a timely matter.
Manage the execution of actions to cover and exceed the customer needs detected.
Periodic review meeting of the comprehensive service levels.
Generate and deliver score card.
Provide high standard contract summaries and account reconciliations for Bronze Segment.
Work on Retention and process Partial and Full Churn as needed.
Promote growth for Bronze Accounts assigned by engaging with the customer and understanding the company's needs, in order to accomplish Upgrade, Add-On and Renewal opportunities, or redirecting Upsell opportunities.
Address inquiries generated from Bronze Accounts assigned related to contracts, finance and drive account reconciliations as needed.
Deeply investigate issues and redirect situations to appropriate departments when needed.
1+ year experience in administrator role.
Strong written and verbal communication skills with the ability to communicate effectively at all levels.
Prior experience using Sales Force (or similar CRM) and SAP.
Intermediate level Excel skills.
Ability to work autonomously and display a high level of selfmotivation, willingness to take ownership & be held accountable
Positive and enthusiastic approach and attitude, with Strong organisational and interpersonal skills
Customer relationship and conflict management skills
Methodical and disciplined approach to problem solving

Vontier is our parent company.

With more than $6 billion in annual revenues, Vontier's well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and speciality, and franchise distribution.

Future cities are smarter cities, and they need infrastructure and tools for advanced mobility, reliability, safety, efficiency, and quality of life.

Vontier is ready to build that future.

We are a global industrial technology company focused on smarter transportation and mobility.

Our portfolio is built on market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities.

United by a vibrant, inclusive culture and our proven business system, our 8,000+ team members are mobilizing the future to create a better world.

Ready to advance pioneering solutions for intelligent diagnostics, electric vehicles, and smart cities? Move your career forward at Vontier.