Support Engineer Jr - Zapopan, México - Oracle

Descripción

• As a member of the Intelligent Operations team, you will be responsible for: _L1 Support, monitoring of the performance and other proactive thresholds for the Oracle SSC CustomersThis includes, but is not limited to:
• Monitor Oracle Cloud Management Dashboards for OCI customers.
• Acknowledge alerts and inform customers of critical issues. Partnering with our SSC teams to provide solutions to customers
  What You'll Bring
• Technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA Or functional degree + technical higher degree
• Understanding of alerts and support lifecycle events
• Outstanding analytical skills
• Customer service skills
• Multitasking skills Bilingual in English and SpanishAs a member of the Advance Customer Support organization, your focus is to deliver post
• sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post
• sales non
• technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Associate Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.

Your primary task will be to provide level one support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).