Vp Transformation - Ciudad de México - MetLife

MetLife

Empresa verificada

Ciudad de México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

We are experts and recognized worldwide as leaders in insurance.

We have more than 150 years of experience delivering the best in life insurance, annuities, and benefit programs to more than 90 million clients, in 50 countries around the world.

In México, we are the #1 People Insurance Company in the Country, with more than 10 million clients._

Location:
Mexico

Role Description:

This role is responsible for the execution of the strategic priority "Transform the business" and will lead 3 key areas to achieve it: Strategy, Service Transformation and Data Management.

Strategy works proactively to develop and deploy highly segmented initiatives for all lines of business, ensuring coordination and alignment with transformational efforts, business goals and long-tern strategies.

The area is responsible for executing the strategic portfolio, including within its scope the
service transformation, optimizing, and improving service processes to offer a better customer experience and increase efficiency and profitability of the organization.

Accelerate the journey to exceptional associate, customer, and sales force experiences; through simplification, automation and digitization; based on E2E process reengineering a modern, scalable technological platform and new service culture.

This role will be a key stakeholder for Country Manager that will be accountable for the decisions related to growth, initiatives and transformation for Mexico LOBs leveraging
Data Management, efficienting and standardizing tools and technology, and the corresponding policies, practices, and processes, to manage MetLife data as a corporate asset and to accelerate value creation for MetLife business and supporting effective decision-making based on accurate, high-quality information.

Key Responsibilities:

Supervise the development and implementation of MetLife Mexico strategic planning process, including the project management capabilities to deliver the business transformation projects

Supervise and be final accountable for the implementation of the Service transformation and Digital unit.

Leverage extensive business acumen and technical knowledge to drive a data strategy that connects Mexico strategy with technological solutions/services, aiming at simplification, focus and differentiation, to reduce operational and technological complexity and drive growth a differentiation in our key markets.

Overall business experience:

Strong record of success in leading business transformation
At least 3 years of experience in Bank assurance
Solid knowledge of accident and health product (A&H)

Educational background:

Bachelor ́s degree in business administration, finance, economics or similar.
Master ́s degree or advanced degree preferred.

Business Knowledge/Technical Skills:

Strong project management skills
Solid accomplishments record, able to lead and perform effectively in a highly competitive environment
Trustable leader for both Country Manager and LATAM Region leadership
Specific experience in Strategic & Transformational projects
Strong business acumen (insurance business).
High knowledge in technology for the incorporation of business transformation, including data management and service transformation
Directs the collection of data and completion of very complex analyses.

Professional Skills and Leadership Competencies:

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Motivates People

Gains people commitment to achieve business objectives through clear communication of the company's vision and flexing leadership styles to inspire high performance.

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Creates Partnerships

Authentically builds trusted relationships and collaborates across global, diverse and multifunctional teams to successfully drive business objectives.

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Seizes Opportunity

Seeks new opportunities and ways to create balanced business growth while improving operational capabilities.

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Focuses on Customers

Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.

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Drives Results:

Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.

Languages:

Fluent in Spanish and English

Travel Requirements:20-25%

At MetLife we are committed to fostering diversity among employees, through nondiscriminatory treatment based on race, gender expression/identity, sexual orientation, religion, age, nationality, marital status, disabilities, physical or economic condition, HIV and pregnancy testing are not done as a requirement for entry, permanence or promotion and there are equal job opportunities._