Jr. Service Desk Analyst - Naucalpan de Juárez, México - Icorp

Descripción

• Advanced English C1
• Bachelor's degree
• Good verbal and written communication skills
• Ability to collaborate and work in a team
• Basic understanding of ITIL
• Active listening skills
  Main activities based on:
• Recording, classifying and prioritizing
  tickets:
• Providing initial support and troubleshooting based on Knowledge Base articles
• Taking a remote of an end users machine if required while troubleshooting
• Routing requests to the appropriate support groups third party suppliers when tickets are not resolved during initial support
• Monitoring the status and documenting the progress towards resolution of all open tickets
• Keeping affected users informed about the progress.
• Resolution confirmation and closure of tickets within the
  SLA:
• Attend trainings and complete certifications for set competenciesTipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: $18, $20,000.00 al mesHorario:
• Lunes a viernes
• Turno de 10 horasTipos de compensaciones:
• Bono trimestralLugar de trabajo: Empleo presencial