Representante de Servicio Al Cliente - Monterrey, México - Alliance Virtual Offices

Alliance Virtual Offices

Empresa verificada

Monterrey, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Alliance Virtual Offices offers adaptable workspace solutions fostering remote entrepreneurs' success. Our range encompasses Virtual Offices, Live Receptionist and Virtual Phone plans, Meeting Room rental, and Coworking access.

We're in search of individuals who embrace interactions, showcase impeccable English, excel in process management, aspire to be crucial team contributors, and are eager to advance into Supervisor positions.

What You'll Do:

Address and Resolve Service Concerns:

Proactively address and resolve client service concerns to ensure customer satisfaction.
Establish Positive Client Relationships:
Build and maintain positive relationships with clients, fostering longterm partnerships.

Follow Client Success Procedures:

Adhere to client success, sales, and collections procedures to enhance client account longevity.
Master Phone, Chat, and CRM Systems:
Learn and proficiently use phone systems, chat systems, CRM tools, and other relevant software.
Actively update, troubleshoot, and manage tools to support daily tasks.

Computer Proficiency:

Demonstrate proficiency in using computers and the internet, given the job's reliance on these tools.

Skills and Experience:

Customer Service Experience: Minimum 3 + years of customer service experience.
Strong Communication: Proficient in professional language and communication skills.
Bachelor's Degree: Possess a Bachelor's Degree.
Adaptability: Ability to quickly learn and navigate new software.
Process Orientation: Willingness to follow documented sales and service processes.
Multitasking: Strong work ethic and selfstarter with effective multitasking abilities.
Adaptable: Able to adapt to change within a fastpaced business environment.
Leadership Experience: Previous experience in team lead or supervisor positions.
Influencing Skills: Possess strong influencing and closing skills.