Product Support Engineer - Guadalajara, México - Tiger Text

Descripción

External Description
We are looking for our next Product Support Engineer based in Guadalajara.

Our engineer will support the Sales Channels, Customer Service, Product Support Team and Product Marketing Team members with technical and marketing activities for all DMS (Relays, Switches, Connectors and Sensors) and a limited amount of IA products such as Industrial Components (Timers, Counters, Temperature controllers and Power Supplies), Switching Products and IA Sensors.

RESPONSIBILITIES :

Competitive Cross ReferenceProvides and completes cross references from competitor's products to Omron's products; Researches crosses, advises any differences between competitor's products and Omron's products and then logs new cross references in a central location for future use.

Updates the cross references that appear on the website...corrects, changes and adds information.
Provides datasheets, factory specifications, characteristic test data and other technical documents to the Sales Force and customers.
Insures the accuracy of all technical website data (datasheets, literature, links, etc.)

Handles daily product and technical inquiries :
Handles application inquiries.

Interacts with the Sales Force, Distributors and customers, asking the right questions regarding the end customer product and application, to determine how the product will be used in that end product.

Provides information about our product's technical capabilities in order to allow the customer to make an informed decision.
Offers alternative product and technical solutions, where appropriate.

Prepares and issues Engineering Product Change Notices to the field, covering product modifications and product discontinuations and Country of Origin changes.

Ad hoc Analysis for Product Specialists (Market data analysis, POS, Siebel, market research data, etc.)Other duties as assigned, including but not limited to assisting Product Managers with part number / Item Master creation in JDE.Education and skills Engineer in Electronics, Mechatronics, or related field, and at least 2 years' experience providing technical support in automation and customer service inquiries.

Communicates frequently with the sales force, business units, customers and distributors by phone and E-mail.

Working knowledge of MS OfficeLanguage :
Fluent in English and Spanish with a strong written and verbal communication skill sets.
Omron is an Equal Opportunity Employer.

We provide equal employment opportunities to all employees and job applicants regardless of their race, religion, gender, age, disability, social status, ethnic origin, immigration status, opinions, sexual preferences, marital status, pregnancy, or any other factor that goes against human dignity, in accordance with the Mexican Federal Labor Law.

In addition to complying with the requirements of the Mexican Federal Labor Law, we adhere to applicable state and local laws governing non-discrimination.

Omron is committed to not discriminating against any individual, whether within its facilities or in any other location where employees perform their duties, including remote work and other employment-related situations.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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