Engagement Manager - Tlahuac, México - RAPS IT CONSULTING

Descripción

• 12+Months**Few additional guidelines to search Profiles
• Well versed with customer relationship, account farming & Mining;
• Techno Functional & Commercial Experience;
• Telecom, OTT & OSS/BSS, Media & Video Experience Preferred
• Should be VISA Ready to relocate to Mexico;
• Min of 5+ years Program Management, Engagement Experience

• A person having experience of working as an engagement manager for Indian IT services organization, speaks English and Spanish fluently
  OR:
• A person from Mexican origin, having experience of working as an engagement manager for Indian IT services organization, speaks English and Spanish fluently.
• Experience in Media & Telecom domain business.

• Embed and work very closely with Customer organization/account for growing the existing service lines. Work on mining the account for more opportunities in the existing and other divisions of customer organizations to enhance business growth.
• Meet the revenue targets for the account.
• Ensure customer satisfaction and retention. CSAT Index
• Ensure Coverage, Response rate of >80%, CSAT Average of 4.5 & above

• Timely completion of appraisals for onsite engineers, engaging them.
• Timeliness of alerts/intelligence for business growth/retention.
• Act as the onsite bridge for all offshore engineers to enable them understand requirements unambiguously for turning around proposals & deliver projects successfully.
• Build strong relationship with customers to ensure business continuity and business growth.