Tijuana - Sr. IT Service Delivery Tech - México, B.C. - Integer Holdings Corporation

Descripción

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Tijuana - Sr. IT Service Delivery Tech

By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.

At Integer, our values are embedded in everything we do.

Customer

We focus on our customers' success

Innovation

We create better solutions

Collaboration

We create success together

Inclusion

We always interact with others respectfully

Candor

We are open and honest with one another

Integrity

We do the right things and do things right

Job Summary :

The primary purpose of this position is to support and maintain all IT hardware and software; including desktops, laptops, printers, mobile devices, phones, peripherals and client software. Provides direct support to office, manufacturing and engineering environments in person, over the phone and via e-mail to local and remote Associates. Participates in the development of IT support processes, tools and documentation for company.

Accountabilities & Responsibilities:

• Provides support for client computing hardware and software.

• Builds, configures and deploys desktops, laptops and related peripherals

• Troubleshoots and resolves issues by utilizing Standard Operating Procedures
• Provides technical guidance and training to internal associates

• Provides outstanding service to our Associates and always exceed their expectations.

• Provides after hours support as needed for responsible site(s)

• Follows redeployment and disposal processes.

• Participates in ensuring that customer requests via the ticketing system are managed to closure.

• Delivers results in support of achieving the organization's Service Level Agreements and high customer satisfaction ratings.

• Performs server administrative tasks and assists in developing server backup procedures.

• Leads/assists in the development and execution of key IT projects

• Performs User Administration functions if required

• Assists in the development of client Hardware & Software standards and procedures.

• Provides guidance and training to less experienced Service Delivery and Service Desk associates.

• Adheres to Integer's Values and all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements.

• Performs other duties as required.

Education & Experience :

• Minimum Education : Associate's degree required. Bachelor's preferred.

• Related certifications preferred: MOS, MCTS, A+, ACMT and ITIL V3

• Minimum Experience : 3-5 years of experience with an Associate's degree supporting the areas outlined in the technical requirements above. 0-3 years of experience with a Bachelor's degree.

• Experience supporting manufacturing and engineering companies preferred.

• Bilingual English-Spanish

Knowledge & Skills:

• Special Skills :

-Strong interpersonal skills, communicate effectively with people at all levels of the organization and have experience creating polished, comprehensive documentation.

-Practiced, logical approach to technical problem solving.

-Capable and willing to adapt to rapid changes.

-Ability to work from a ticket queue, prioritize well and manage time.

-Work effectively with local and remote team members.

-Communicate effectively with people of different backgrounds and levels of technical capability.

-Positive, customer support- focused attitude.

• Specialized Knowledge :

-Direct experience working with Intel-based, Windows server and storage technologies under the direction of Level 3 analysts

-Strong understanding of wired and wireless LAN network concepts, general understanding of WAN concepts

-Vendor Management experience

U.S. Applicants: EOE/AA Disability/Veteran

About Us

Integer Holdings Corporation (NYSE:ITGR) is the largest medical device outsource (MDO) manufacturer in the world serving the cardiac, neuromodulation, orthopedics, vascular, advanced surgical and power solution markets. The company provides innovative, high quality medical technologies that enhance the lives of patients worldwide. In addition, it develops batteries for high-end niche applications in energy, military, and environmental markets. The company's brands include Greatbatch Medical, Lake Region Medical and Electrochem. Additional information is available at .

Integer is committed to equal opportunity for all, without regard to race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy and gender), age, physical or mental disability, citizenship, veteran or military status past, current, or prospective service in the uniformed services, genetic information, sexual orientation, gender identity, marital status, or any other characteristic protected under applicable legally recognized protected basis under federal, state or local law. Greatbatch Integer complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those legal requirements, Integer will make reasonable accommodations for qualified individuals with a known physical or mental limitations of otherwise qualified employees and applicants with a disability if such accommodation would allow the individual to perform the essential functions of the job, unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel believe you need a reasonable accommodation pursuant to the ADA, please contact us at . All postings presume work will be performed entirely outside of Hawaii, California, Colorado, Maine, Connecticut, and Washington, and New York (where management is based outside of NY state)

To review the Integer U.S. Applicant Privacy Statement click here .