HR Employee Experience Representative - Guadalajara, México - Ingredion

Ingredion

Empresa verificada

Guadalajara, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Location:
Guadalajara SSC, Mexico

Reports to:
Manager, HR Employee Services

Do you speak advanced Portuguese? Do you have Customer Service passion and experience (ideally in HR to internal customers)? We have an opening where you can keep practicing languages by giving resolution to employees' inquiries and execute some HR tasks for our different locations in America

The HR Employee Experience Representative will be responsible of providing customer service to internal employees for HR-related processes through inquiry management and resolution, research solutions and escalate complex inquiries to appropriate parties as needed, and manage HR data and transactional processing.

Core Responsibilities:

Serve as first point of contact for HR customer inquiries via various intake channels such as phone and chat
Utilize desktop procedures (DTPs) and case management system to address, track and resolve HR customer inquiries within Service Level Agreements
Escalate unresolved HR customer inquiries, retiree inquiries and requests
Process data changes in HR systems
Process critical transactions such as Hires and Separations
Conduct research related to specific inquiries
Requirements:_
University Degree or equivalent experience in a related field
12 years customer service experience giving support at least via phone, ideally in a Shared Service Center or Call Center
Overall familiarity with HR policies and processes is a plus
Advanced Portuguese (written and verbal) and Intermediate-Advanced English (written and verbal)
Experience with the use of Workday and/or ServiceNow is a plus
Great multitasking skills
Proven time and priorities management skills, and a strong sense of urgency
Proficient use of applicable technology and MS Office
Behaviors and attributes:_
Adaptability and disposition to change and take different responsibilities _is a must_
Problemsolving skills and a customer service orientation
Ability to quickly comprehend requirements and carry out transactions in accordance with set standards
Ability to establish effective professional working relationships
Consistent exercise of judgment and escalation as necessary to resolve problems
Strong work ethic, integrity and personal accountability
Strong communication and interpersonal skills and a collaborative team spirit
Great focus and attention to detail

Company Background:

Ingredion is a Fortune 500 public company, provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world.

Ingredion's wide range of ingredient solutions is strategically designed to address changing consumer trends and preferences.

Our specialty portfolio includes starch-based texturizers, clean and simple ingredients, plant-based proteins, sugar reduction and specialty sweeteners, and food systems.

Our innovative ingredient solutions are used by consumers in everyday products, from foods and beverages to paper and pharmaceuticals. And we do it all in a planet-friendly sustainable manner.

We bring the potential of people, nature, and technology together to make life better.

That's our purpose. We are
_all IN_ to make life better

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status._

Relocation Available:
No