Back Office/Data Entry Support - Tijuana, México - Sol Nova Contact Center

Descripción

Key Responsibilities:

ABLE TO WORK ONSITE ONLYResolve routine, complex, and unique questions/issues.*Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller's situation.*Demonstrates accuracy in processing changes to customer financing agreements based on the information provided and identifies Homeowners signatures.*Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer's part and updates.
Functional SkillsSolar and Call Center Exp a
BIG PLUS......
Availability from Monday to Friday and One Saturday a MonthExcellent level of communication skills
(both written and verbal B2 OR BETTER)Flexible and adaptable to business requirements for changes needed to service the customer*Ability to prioritize and multi-taskPay: $16, $18,000.00 per monthAbility to commute/relocate:

• 22010, Misión de San Javier,

Zona Urbana Rio Tijuana:
Reliably commute or planning to relocate before starting work (required)

Application Question(s):

• Do you have availability from 6am to 9pm and Saturday?
• What is your English level, (A0/A1, A2,B1,B2,C1 or C2)
• High school or equivalent
• How many years of Customer Service /Back Office Or Solar do you have?

Work Location:
In person
Application Deadline: 12/10/2023
Expected Start Date: 16/10/2023