Call Center Solutions Consultant - Guadalajara - Ventes Recruiting

    Ventes Recruiting
    Ventes Recruiting Guadalajara

    hace 6 días

    Default job background
    Educación / Formación
    Descripción

    We are seeking a skilled and client-focused Solutions Consultant to help bridge the gap between our sales, product, and technical teams. In this role, you will work closely with clients to understand their business needs and recommend tailored solutions that meet their goals.

    Key Responsibilities:

    • Collaborate with the sales team to identify customer requirements and deliver customized product demonstrations that showcase our capabilities.
    • Analyze client business processes and provide strategic recommendations for technology solutions that drive efficiency and innovation.
    • Design and propose tailored solutions that align with client goals and technical environments, taking into account industry trends and competitive landscapes.
    • Act as a trusted advisor to clients during pre-sales and early implementation phases, providing guidance and support every step of the way.
    • Create technical documentation, proposals, and presentations for internal and external stakeholders, communicating complex technical concepts in clear business terms.
    • Coordinate with product and engineering teams to ensure feasibility and alignment of proposed solutions, staying up-to-date on product updates and industry developments.
    • Provide training and support to clients during onboarding and deployment, ensuring a seamless transition to new systems and processes.

    Qualifications:

    • Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
    • 3+ years of experience in a client-facing solutions, pre-sales, or technical consulting role, with a strong understanding of software platforms, cloud technologies, or enterprise systems.
    • Excellent communication, presentation, and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
    • Ability to analyze complex business problems and develop creative solutions that meet client needs.
    • Experience with CRM, ERP, SaaS, or custom software solutions is highly valued.

    Preferred Skills:

    • Familiarity with APIs, integrations, and data migration processes, with experience in project management or certification (e.g., PMP, Scrum).

    Job Details:

    • Seniority level

      Mid-Senior level
    • Employment type

      Full-time
    • Job function

      Sales, Customer Service, and Project Management
    • Industries

      Software Development, Telephone Call Centers, and Outsourcing and Offshoring Consulting


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