Customer Relations Rep III - Silao, México - International Paper

Descripción

SUMMARY

Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries.

KEY ACCOUNTABILITIES

• Take customer orders either directly from customers or account managers.
• Place orders on a timely basis for purchases of materials and supplies to be used in production.
• Communicate with customers regarding issues such as order status, estimates and quotations, order changes and confirmations, as well as any complaints or questions.
• Process purchase orders, coordinate account credits, and maintain customer data.
• Work with production staff and utilize KIWI system to achieve on-time customer deliveries.

POSITION REQUIREMENTS

• LAE or similar
• Candidates are PREFERRED who offer the following:
  • Experience working in a manufacturing environment
  • Computer data-entry experience
  • Experience in the corrugated box industry
• Entry level through 5 years of customer relations experience.

PREFERRED COMPETENCIES

• • Customer Focus
  • Action Oriented
  • Integrity and Trust
  • Perseverance
  • Composure