Collections Analyst - Tlaquepaque, México - Hewlett Packard

Hewlett Packard
Hewlett Packard
Empresa verificada
Tlaquepaque, México

hace 3 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción

Responsibilities:


  • Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment
  • Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer
  • Recognizes trends for non
- payment and resolves the issues by engaging internal partners at all levels

  • Initiates the dispute resolution process with internal HP partners and follows issue and ensures resolution for HP and customer
  • Analyzes atrisk customers and partners and recommends account strategies to prevent delinquencies
  • May train new team members

Education and Experience Required:


  • First level university degree with a focus in business or economics; MBA preferred
  • Typically 46 years of experience in credit internally or in banking; or in collection

Knowledge and Skills:


  • Strong written and verbal communication, negotiation, and conflict resolution skills
  • Developed accounting knowledge
  • Solid problem solving skills
  • Good computer skills
  • Developed prioritization skills
  • Solid understanding of risk mitigation tools
  • Basic relationship building skills
  • Basic project management skills
  • Basic leadership skills
  • Advanced understanding of collection processes, financial principles and channel partners
  • Advanced understanding of HP's dispute management process
  • Strong understanding of collection processes and financial concepts
  • Strong understanding of customer's internal payment processes
  • Strong influence skills

Impact/Scope

  • Impacts external ongoing customers
  • Ability to influence high value of credit grants or collections
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