Pos Support Center Tier 2 Specialist - Monterrey, México - Gilbarco

Gilbarco
Gilbarco
Empresa verificada
Monterrey, México

hace 4 días

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción

Provide Operational and Technical Assistance to end-users on dispensers and Passport Point of Sale and other Gilbarco related products and services.


  • Open, manage and dispatch Authorized Service Contractors.
  • Manage, monitor and resolve tasks and alarms on a daily basis.
  • Maintain Department guidelines regarding average handle time and productivity
  • Maintain Department guidelines regarding call quality and call audit process
  • Continuously increase product knowledge through onthejob training and selfstudy
  • 2year technical degree (preferred) or equivalent skill set
  • Proficient in operating a PC and related business software
  • Call Center experience (preferred)
  • Good customer service skills
  • Proficient in Microsoft Office programs
  • Networking knowledge / experience (preferred)
Vontier is a $3B global industrial technology company focused on smarter transportation and mobility.

Our six operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems—are united by a powerful purpose:
mobilizing the future to create a better world.

Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities.

Vontier's pioneering solutions advance safety, security, efficiency, and sustainability worldwide.


Energized by our shared purpose and values, we have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID&E) and environmental, social, and governance (ESG).

Eight vibrant global employee resource groups serve as powerful focal points for connection, community, and advocacy, and we actively support community causes through Vontier Cares.

We offer flexible remote and in-person, open-space work options.
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