Facilities Help Desk - Tlahuac, México - Keywords Studios

Keywords Studios
Keywords Studios
Empresa verificada
Tlahuac, México

hace 2 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción
Company Profile


Established in 1998, the Keywords Group operates across more than 30 languages and has rapidly expanded as a publicly listed company on the AIM market of the London Stock Exchange.

Renowned as a leader in localisation services for the global Video Game and Software Localization markets, we boast a worldwide presence.


Keywords serves as a pivotal technical service provider to the international Video Game Industry, with offices strategically located in Dublin, Tokyo, Seattle, Montreal, Singapore, and Rome.

Operating on a global scale, we offer a comprehensive suite of linguistic, testing, and quality control services to Video Game Developers and Publishers.

Role Overview


The Facilities Help Desk role demands consistent adherence to exceeding company standards, delivering exceptional service and quality in all tasks.

The incumbent will be tasked with meeting both client and company requirements efficiently.

Proactivity, self-motivation, and a dedication to innovation are integral traits expected from the incumbent, who should also inspire their peers.


Responsibilities:

The Facilities Help Desk assumes full responsibility for end-to-end task delivery, encompassing the following duties:
Customer Service

  • Attain a comprehensive understanding of customer needs and consistently deliver highquality service.
Administrative Tasks

  • Manage reception and telephone lines.
  • Coordinate shipments and deliveries.
  • Welcome and manage visitors in the studio.
  • Oversee Covid19 random test management and reporting.
  • Report facility issues to the Facilities Administrator.
  • Handle inventory engagement and HR supplies (Welcome, Welcome back, and Apapacho Kits).
  • Assist in purchasing and requisitioning for facilities and engagement purposes.
  • Coordinate taxis and corporate transportation.
  • Aid in supplier search activities.
  • Provide support to the Shared Services and Head of Studio Team.
  • Assist in organizing engagement events.
Proactivity

  • Offer additional assistance and propose tasks or improvements within the company's operations.

Requirements:


  • Minimum of 2 years' experience as a Facilities Help Desk/Receptionist.
  • Must demonstrate motivation, teamwork, and a customercentric approach.
  • Proficiency in written and verbal English, along with strong interpersonal skills.
  • Flexibility regarding working hours.
  • Ability to perform effectively under pressure.
  • Intermediate to advanced proficiency in computer skills and Office tools.
  • Familiarity with agenda management and administrative duties.
  • Strong orientation towards customer service.
  • Demonstrates creativity, proactivity, and a willingness to learn.
  • Excellent organizational skills.
  • Committed, honest, and trustworthy.

Benefits
Competitive salary

Law Benefits.


Schedule:
From Monday - Friday


_ After 3 months:
_
Major and minor medical expenses insurance.

Saving funds.

Grocery vouchers


Role Information:

EN

Studio:
Keywords Studios


Location:
Americas, Mexico


Area of Work:
Administrative


Service:
Support Services


Employment Type:
Full Time, Permanent


Working Pattern:
On site
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