Sr Staff Application Operations Engineer - Ciudad de México - General Electric
Descripción
Job Description Summary:
In this role, you will ensure that the life cycle stages of a defined portfolio of data-related technologies are maintained as per the strategy set out by the GE Aerospace DSC organization.
You will meet the needs of a broad set of stakeholders including but not limited to: Product Managers and Owners, Enterprise and Technical Architects, Platform and Operational/Service Owners, Program Management and Engineering teams.
Role & Responsibilities:
Within the specific data connect technology portfolio, you will be responsible for maintaining the stability of the portfolio technology/ies.
This includes but is no limited to:
- Following the appropriate standard work for the intake, processing and resolution of customer cases.
- Working on critical, highly complex customer problems that may span multiple services.
- Participating in 24x7 oncall rotation and working with global teams.
- Collecting and collating customer and stakeholder interview responses to assess their satisfaction in terms of product availability, performance.
- Possessing advanced product and industry knowledge.
- Providing data to support strategic KPIs and being part of any corrective actions identified to keep or bring back KPIs to within their control limits.
- Being fully aware of technology vendor roadmaps.
- Participating in reviews with technology vendors to obtain and provide feedback on all new releases.
- Creating tutorials, howto videos and other knowledgebase articles and keeping them published and uptodate.
- Ensuring that the standard work to manage established, agreed product lifecycles is followed.
- Participating in upgrade and maintenance activities that result in the lowest possible amount of down time.
- Participating and potentially managing upgrade and maintenance projects.
- Driving customer communication during critical events and leading retrospective meetings.
- Supervising life cycle hyper care periods and affirming when business as usual (BAU) has been achieved.
Desired Characteristics:
- Batchelor's Degree in or majored in Computer Science or STEM.
- At least 5 years' operations, design or engineering experience within a complex digital enterprise portfolio of datarelated technologies.
- Selfdirected individual contributor with a high say/do ratio.
- Keeps their knowledge on relevant, new and adjacent technologies extremely current. Contributes to the creation of reusable processes and recognizes, implements best practices.
- Identifies issues and escalates to leadership. Is aware of implications and decisions related to competing priorities.
- Strives to avoid peoplecentric situations and highlights such single points of failure.
- Has a proven track record of executing to plans and delivering results.
- Able to detect, communicate and manage risk and uncertainty within scope of role.
- Ability to operate effectively and appropriately with colleagues at all levels of the organization, and within both DT and business functions.
- Excellent written and oral communication skills.
Desired Qualifications
- Humble: respectful, receptive, agile, eager to learn
- Transparent: shares critical information, speaks with candor, contributes constructively
- Focused: quick learner, strategically prioritizes work, committed
- Leadership ability: strong communicator, decisionmaker, collaborative
- Problem solver: analyticalminded, challenges existing processes, critical thinker
Note:
Location:
Remote/Flexible. Global applicants encouraged to apply
Additional Information:
Relocation Assistance Provided:
No
LI-Remote - This is a remote position
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