Sales Operations - Tijuana - Staffvia

Descripción

Sales Management/Sales Rep Support:

·       In assigned territory, meet sales objectives by supporting the Regional Sales Managers (RSM) and/or Sales Representatives (Rep) assisting our dealers in all aspects of their business as it pertains to Thirty Three Threads sales

·       In-bound call support, out-calling, upselling, and general account management

·       Count and fill order support, merchandising and in store staff support

• Internally manage and liaise with RSM's, Reps, Sales Operations, Customer Service, Marketing, Ops, Product, as needed, to ensure compliance and execution of best practices 
  
• Communicate frequently and effectively with our dealers to monitor sell-thru and drive future and At Once bookings
  
• Assist customers with product purchases and assortments by providing the most up to date sales information for their specific distribution channel and providing personal product knowledge 
  
• Prospect and open new dealers in region
  
• Maintain HubSpot (CRM)
  

·       Prepare samples, merchandising pages, reports, and other tools needed for productive meetings and line presentations, email blasts

·       Though seldom, might require travel to, assist and sell at regional/national tradeshows and key customer meetings

• Team support, including providing coverage for RSM, Account Reps, and other Dealer Service Reps
  

Wholesale Account and Order Management:

• Enter and modify orders; includes SAP Business by Design, NuOrder, uploading EDI transmissions
  

·       Manage account orders from order inception to delivery ensuring compliance at every step of the supply chain including, but not limited to, EDI, ASN, Routing, Compliance, ticketing and pre-packing 

• Review and confirm all pricing, discounts and terms are correct in the system
  
• Monitor and maintain all open orders in designated territories; maintain communication with RSM/Sales Rep and customer regarding order status (i.e. back orders, cancellations and adjustments, credit holds, hold for confirmation, etc.) 
  
• Ensure that all open orders are shipped out on the scheduled ship date and prior to the cancel date 
  
• Manipulate open order reports to ensure accuracy and shipping timelines; communicate information to RSM/Reps and customers 
  
• Provide and create return authorizations for warranty and other product issues 
  
• Respond to all wholesale inquiries and distribute contact and distribution information to the appropriate RSM/Rep 
  

Reporting:

·       Utilize data for opportunities: Such as YOY Report, Daily Booked Report, Open Orders, Past Due Reports, Sales vs. Goals, Category YTD

·       Monitor and report on progress toward monthly, quarterly, seasonal, and yearly shipping goals.  Including open order reports, accounts/order "Blocked/Not Blocked," product availability, Action on opportunities and order issues.  Ensure orders assigned within territory ship to make goals.

·       Deliver user-friendly reports to external sales force as needed to improve the efficacy of communication between reps and customer

• Provide ATS reports for all regional customers and solves inventory issues 
  

·       Provide accurate and comprehensive market and consumer intelligence

·       Other tasks and projects as needed

Requirements

Education and Experience

• 3 years of selling experience in the apparel industry or a similar related environment
  
• Experience with out-calling, upselling, and general account management
  
• Experience working with sales, or a closely related field with proven experience in analyzing sales reports and recognizing potential opportunities
  
• High school degree or equivalent required; Bachelor's degree in Business, Finance or relevant field preferred
  
• An understanding of barre, pilates, yoga, and general fitness activities
  

Technical Skills and Experience

·       Proficient internet skills (searching, navigating)

·       Proficient with MS Outlook, Word, Excel, Teams and PowerPoint

·       Experience with SAP Business by Design or other ERP system highly preferred.  HubSpot, NuOrder B2B, other CRM is a bonus

·       Experience in analyzing sales reports and recognizing potential opportunities

·       Excellent written and verbal English communication skills

·       First-rate customer service skills

Travel/Schedule Requirements

·       Must be able to work a regular schedule Monday-Friday (48 hours/week) plus be willing and available to work overtime occasionally, sometimes weekends

• Occasional travel to the USA to attend in-person meetings at Headquarters (Vista, CA), attend sales meetings, potentially other travel in the future.  Visa required.
  

·       Will initially be a remote role, but could evolve to a hybrid depending on the employee's place of residence.

Benefits

• Annual bonus paid out quarterly
  
• Private Major and Minor Medical Insurance 
  • Dependent coverage available at additional cost
    
• 4 days of PTO 
  
• Computer equipment provided 
  
• Hybrid model: Onsite Tuesdays and Wednesdays, remote the rest of the week 
  • Work schedule: Monday–Friday, 7:00 a.m. to 5:00 p.m