Medical Assist Team Leader - Xico, México - Workday

Descripción

Medical Assistance Team Leader Who we are American International Group, Inc. (AIG) is a leading global insurance organization.

Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions.

These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business AIG Travel, a member of American International Group, Inc., provides travel insurance and global assistance through innovative product offerings.

Travel Guard is the marketing name for its portfolio of travel insurance and travel-related services. From lost luggage to a medical emergency, our 24/7 multilingual assistance team is always just a phone call away.

Through our global service centers and network of experienced providers, we deliver medical and security assistance to help our customers travel with confidence.

AIG Travel is socially responsible and inclusive organization that meets the diverse needs of leisure and corporate travels alike.

Recently, AIG Travel Guard was awarded top honors by Forbes Advisor in their Best Travel Insurance Companies list for consumers.

Out of 15 travel insurance companies ranked by the financial news outlet, AIG Travel came in first.

About the role What you need to know:

Base Salary from 28,000 MXN to 32,000 MXN based on experiencePaid Time Off; Up to 20 days each year after the first year with the AIGCompany provided language instruction (English/Portuguese) The Medical Assistance Team Leader supports and leads Medical Assistance Coordinators in the diligence of the duties they perform in providing emergent assistance to travelers abroad who need personal care and emergency relief.

This is a challenging and rewarding position where the applicant will be able to put his/her problem solving, analytical and customer service skills to use every day.

As a Team Lead at AIG you are at the forefront of where emergent based customer service meets superior trained coordinators.

You act with speed, composure, compassion, and knowledge to solve problems and the work you do every day is the heart of AIG's business.

The Medical Assistance Team Leader is responsible for:

Assist with delegating team member work assignments, daily activities, and schedulesResolve customer inquiries based upon a complaint and/or escalated callAssist in the determination of work proceduresWork on a flexible scheduleAssists with the monitoring of team member knowledge on products, services, and policiesCoordinate casework regarding travel emergencies related to an insured's emergent condition as neededAssist with moving cases complex in nature forward through handling or providing guidance to team membersStrive to be a positive influence and encourage positive interactions and teamwork with othersActively participate in team, department, and center-based meetingsMiscellaneous duties as assigned What we're looking for: Bachelor's degree or equivalent work experienceDemonstrated experience in a call center environment, preferably with international travel exposureDemonstrated personal expertise and knowledge in emergency/critical case coordinationDemonstrated personal expertise in presentation, training, and teaching skillsMust possess clear, concise, and professional verbal and written communication abilitiesMust have master level proficiency in EnglishTrilingual in Spanish and English Required, Proficency in a third language is a plusPC skills: O365, MS TeamsAbility to work under pressure and as part of a teamGood verbal and written communication and leadership skillsMust be able to function with a high degree of independent judgment A look at our benefits At AIG, we have a 100-year legacy of working to make the world a better place.

And that begins with our employees.

We're proud to offer a range of employee benefits and resources that help you protect what matters most – your health care, savings, financial protection, and wellbeing.

We provide a variety of leaves for personal, health, family, and military needs.

For example, the "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community.

We also believe in fostering our employees' development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers.

AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer.

We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

We are an Equal Opportunity Employer American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment.

We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

such as sexual orientation.

At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit:
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to
. Reasonable accommodations will be determined on a case-by-case basis.


Functional Area:
OP - Operations
Estimated Travel Percentage (%): No Travel

Relocation Provided:
No

AIG MEXICO SERVICIOS S.A. DE C.V.