QA Delivery Manager - Mexico City - Perficient

Descripción

Why is Perficient the best option?

Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers. At Perficient, we seek to grow alongside professionals promoting agile cultures and values as we challenge, champion, and celebrate our people for us to build a great future together.

The QA Delivery Professional is a senior, client-facing leader, accountable for end-to-end delivery of QA services within one or more key accounts. This role blends strong delivery management with a consulting mindset, ensuring high quality outcomes while also shaping account strategy, supporting growth, and representing Perficient as part of the client's extended leadership team.

The QA Delivery Professional partners closely with service line and account leadership, project/program managers, QA Technology leaders, and QA SMEs (AI, Automation, Performance, Mobile, Data/ETL, Accessibility, etc.) to orchestrate consistent, scalable, and innovative QA delivery across programs and platforms.

The QA Delivery Professional is responsible for service performance, design strategic AI solutions, client satisfaction, team health, and the continuous improvement of QA practices within the account

What do you need to come aboard?

• Bachelor's degree in Computer Science, Engineering, Information Systems, or related field; advanced degree or relevant certifications in AI/ML, cloud, or QA (ISTQB, etc.) are a plus.
• 10+ years of experience in QA/Testing, including significant experience in Test Automation and modern QA practices (Agile, DevOps, CI/CD).
• Strong understanding of QA tools and ecosystems, plus familiarity with AI platforms and services (Cloud AI services, LLMs, ML frameworks).
• Expert at diagnosing business needs, engineering AI strategies, and selling vision to executive leadership.
• Demonstrated consulting mindset: able to structure problems, perform market/technical analysis, synthesize insights, and present clear recommendations.
• Proven ability to design technical solutions and reference architectures that integrate AI into QA pipelines and toolchains.
• Experience supporting pre-sales and delivery: proposals, estimations, PoCs, demos, and executive presentations.
• Excellent communication and presentation skills, especially with new prospects and senior/executive stakeholders.
• Strong collaboration skills; comfortable working with Practice Leaders, architects, SMEs, sales, marketing, and partners.
• Analytical, data driven-approach with attention to detail and a focus on measurable outcomes and ROI.
• High level of English written and verbal communication skills.

To Rock This Role, You Should:

• Serve as the primary point of contact for all QA delivery matters within the account, building trusted advisor relationships with client stakeholders.
• Participate as a member of the Perficient leadership team at the client, contributing to project, program, and portfolio discussions beyond pure QA.
• Lead rational, outcome focused conversations to clarify expectations, negotiate scope and priorities, and align QA activities to business value and risk.
• Translate complex delivery and quality issues into clear, actionable recommendations for both technical and non-technical stakeholders.
• Support pre-sales and growth activities within the account by identifying new QA opportunities, shaping solutions, and contributing to proposals and presentations.
• Ensure QA services are delivered according to contractual agreements, SLAs, and KPIs across all projects and workstreams.
• Coordinate with project managers, product owners, and QA/Test leads to align delivery plans, release schedules, and resource needs.
• Oversee test planning, execution, and reporting to ensure consistent quality, traceability, and compliance with standards.
• Drive cross pollination of QA processes, frameworks, and accelerators across programs and teams, maximizing reuse and standardization.
• Establish and lead QA delivery governance within the account, including regular service reviews with internal and client stakeholders.
• Prepare and present dashboards, performance reports, risk/issue summaries, and improvement plans, using metrics to drive decisions.
• Act as the internal "client" for the QA practice within the account—representing account needs back into the QA competency, influencing tools, training, and offerings.
• Ensure adherence to Perficient delivery standards, methods, and compliance requirements while tailoring them pragmatically to the client environment.
• Identify opportunities for process optimization, cost reduction, and efficiency gains across QA delivery.
• Implement best practices and lessons learned across projects, promoting a culture of continuous improvement.
• Partner with QA Technology leaders and SMEs to introduce automation, standardization, and innovative approaches (CI/CD integration, shift left / right, platform aligned testing).
• Champion the adoption of new tools, frameworks, and methods that measurably improve quality, speed, or reliability.
• Anticipate delivery risks, dependencies, and constraints; develop robust mitigation and contingency plans.
• Ensure timely resolution of service-related issues, acting as the escalation point for internal and client stakeholders.
• Balance quality, cost, and schedule considerations, making transparent, data backed trade off recommendations.
• Maintain clear communication of risks, impacts, and mitigation strategies to leadership on both the client and Perficient sides.
• Collaborate with QA leads, resource managers, and technical teams to ensure appropriate staffing, skills mix, and capacity for current and upcoming work.
• Provide coaching and mentoring to QA leads and team members on delivery excellence, consulting behaviors, client communication, and stakeholder management.
• Support training and development initiatives, helping define and implement competency models and career paths for QA professionals within the account.
• Encourage collaboration across teams and programs, facilitating knowledge sharing, communities of practice, and alignment with platform and competency SMEs.

What can we offer you?

• Law benefits
• Certifications
• Internal & External Courses
• English Classes
• Medical Insurance (Personal and Familiar)
• Life Insurance
• Savings Fund
• Pantry Vouchers
• Additional Holiday

*Once you apply you accept the terms and conditions of Perficient in Latin America and agree to be contacted by the Talent Acquisition team.