Contact Support/admin - Zapopan, México - Digital Risk, LLC.

Digital Risk, LLC.

Empresa verificada

Zapopan, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Company Description

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach.

Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers.

Job Description:

Call center activity. Time slot can be from 7 am till 7 pm (different shifts, need availability)
Fluent English spoken and written.
Location: Guadalajara, not a home office position.
Customerfacing role in the specified assigned Region.
Main task: to process customer ́s purchase order process and follow up. Supports daytoday support activities and transactions (training, quotes, credits, returns & replacements, changes, relocations, cancellations, disputes and archiving all transactions documentation)
Excellence in customer service
Ensure high level of professionalism during all interactions with customers and prospects.
Prioritize workload. High attention to detail and proven organization and administration skills.
Zero client escalations and adherence to all SLAs
Exercise judgment within defined practices and policies in selecting methods and techniques for obtaining solutions.
Thrives working in a fast paced/high revenue environment, demonstrates a high sense of urgency. Meeting with Specific Schedules for coverage of assigned activities.
Any other activities or tasks related or complementary to his/her principal activities.

Additional Information

$12,000 to $14,000 pesos monthly