Customer Support Specialist Ii - Iztapalapa, México - Transplace

Transplace

Empresa verificada

Iztapalapa, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Manage day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments

Secure capacity for loads
Leverage carrier relationship to influence capacity awards during tight markets
Determine eligibility for additional noncommitted freight to be awarded to internal brokerage services
Contact carrier to obtain status of loadtendered; continue monitoring the shipment for ontime pickup, transit, delivered, empty
Update load status in system, e.g., loaded, pickup, delivery, empty, etc.
Notify Shipper and/or Receiver of Load Status and reschedule pickup/delivery appointments when necessary
Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses
Correspond with customer and carrier regarding detention information
Communicate and gain approval for expedite shipments
Use of JIRA, including request new users and password resets via JIRA; provide specific and detailed comments to ensure Help Desk receives clear actionable requests within JIRA
Train customer users on the TMS, leveraging knowledge of customer business practices and workflow
Rate Quotes
Lead training sessions for Carrier Contacts as necessary on Carrier Portal
Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement
Coordinate and direct shipments and deliveries, including Shipper to Crossdock, Crossdock to DC, DC to DC, DC to Store, etc. to improve Customer/Carrier equipment utilization
Setup new Receivers, vendors, and suppliers
Resolve financial discrepancies in TMS financials (Carrier invoice does not match in TMS and must be reviewed and make determination; make adjustments in TMS; and respond to Accounting to deny or approve the additional funds, etc.)
Utilize TMS to actively manage ontime performance and automation objectives

Basic Qualifications

12 years related experience
Bachelor's degree
Advanced Spanish and English written, oral, and presentation communication skills

Preferred Qualifications

Knowledge of Freight Industry
Reporting and Analytics (Ability to run BI reports; validate information; understand report, and offer feedback and deliver insights to your manager and or customer contacts on the information contained within the report)
Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas

Years of customer service experience

Tipo de puesto:
Tiempo completo

Puede trasladarse/mudarse: