HR Shared Services Support - Ciudad de México - Microsoft

Microsoft
Microsoft
Empresa verificada
Ciudad de México

hace 2 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción

Responsibilities:


HR Central Services Customer Support

  • Supports employees and managers by responding to inquiries and performing transactions using documented processes and policies; handles routine inquiries and transactions by referring to standard policies and procedures; escalates issues to senior team members or triages inquiries to the appropriate queue.
  • Answers questions from employees and managers on how to use Human Resources shared services, platforms, and tools by using established templates and pointing resources to employees and managers; learns the endtoend service model.

Process Management

  • Reviews own performance metrics target and identifies opportunities for improvement.

Data Management

  • Inputs employee data into Human Resources Information System (HRIS) database and/or documents activities as requested; verifies data input to ensure accuracy by following established guidelines.
  • Supports the operational compliance in data handling by learning relevant policies, procedures, and processes; handles both regular and sensitive data by following global and local statutory laws.

Documentation

  • Documents and updates processes, desktop procedures, and knowledgebased content as requested in a timely manner; provides input for change on knowledge base content to the team lead.

Other

  • Embody our culture and values

Qualifications:


Required/Minimum Qualifications

  • 3+ years experience in Operations, Customer Support, HR, or in a customerfacing role
  • OR Bachelor's Degree.

Additional or Preferred Qualifications

  • CE2, TOEFL, or similar Language Certification (if not native speaker for needed language).
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