Gerente de Soporte Técnico - Guadalupe, México - Acuity Brands

Acuity Brands

Empresa verificada

Guadalupe, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet.

Acuity Brands, Inc

(NYSE:

AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come.

Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives.

You may utilize this posting to upload your resume and information.

Job summary:

As Manager Tech Support you will focus on completing department objectives by planning & evaluating department activities and managing staff.

Generate forecasting and planning analysis to anticipate workload and resource demand. Responsible for recruiting, selecting, and ensuring new hires are properly prepared to positively contribute to our department. Develops personal growth opportunities as well as growth opportunities for direct reports. Responsible for implementing effective change management. Provides coaching, counseling, and discipline to employees. Helps to develop and coordinate system policies and procedures to ensure process adherence. Ensures effective and consistent communication among the team. Encourages feedback and customer insight to enhance the customer experience. Coordinating with other departments within in the company to ensure internal and external customer's needs are met. Creates strategic KPI's/goals that align with the company vision by gathering service, operations, and financial data. Delivers accurate and effective reports detailing KPI's and summary relating to department performance. Defines objectives while identifying and evaluating obstacles to overcome. Evaluates options and puts together a course of action. Serves as an escalation path for team members, customers, agents, and internal employees in non-standard situations needing guidance. Ultimately responsible for delivering accurate, friendly, consistent and professi

Requirements and knowledge:

Bilingual: English/Spanish
Excellent communication skills
Excellent customer service skills
Strong project management skills
Strong time management skills
Results driven
Strong leadership skills
Excellent Conflict management skills
Experience working in a cross functional environment

Preferred qualifications:

Proficient in one or more systems/technologies
Strong technical aptitude
Networking experience
Building Management System experience

Education:

Bachelor's degree

We value diversity and are an equal opportunity organization.

All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnic or national origin, disability, pregnancy, and religion.