Backoffice Analyst - Guanajuato, México - Conduent
Descripción
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
- You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
- Conduent is searching Backoffice Analyst HOME OFFICE
- Responsibility Statements
- Assesses calls to provide service immediately, be transferred, or require followup for client resolution.
- Identifies customer needs by referring to case notes and examining each as a specific case.
- Performs routine call center activities concerning business products and services.
- Uses standard scripts and established guidelines while under supervision, to meet SLAs.
- Provides customers with information that is specialized.
- Communicates in a warm and empathetic manner.
- Gathers all necessary information to update the database.
- Escalates issues to senior levels, based on complaints or concerns.
- Explains company policies to customers.
- Responsible for the endtoend resolution of customer issues.
- Performs other duties as assigned.
- Complies with all policies and standards.
- Home office during contingency
- Weekends always off
- Schedule: 85 M-F
- Language: Bilingual
- Computer skills
- Administrative skills
- Interested please send your resume or message us to contact information shared on this post
- Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
- At Conduent, _
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