Microsoft Dynamics Product Support Engineer - Xico, México - Avanciers

    Avanciers
    Avanciers Xico, México

    hace 2 semanas

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    Descripción
    Avanciers is a hiring Microsoft Dynamics Product Support Engineer in Mexico City, Mexico. one of our Fortune 500 clients. This is a Full time with the client. Benefits will be covered by the client.

    Microsoft Dynamics Product Support EngineerMexico City, Mexicofulltime
    Key Responsibilities:

    • Ability to take Technical/Functional leadership in one specific product or area of business processes.
    • Own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.
    • Drive the communication with the customer to ensure the customer has confidence on problem resolution
    • Define and understand the customer issue by creating adequate reproduction scenarios.
    • Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
    • Act as the L2/L3 (Level-2/Level-3) support to solve the customer issue
    • Collaborate with cross-group peers both proactively and reactively.
    • Produce quality documentation.

    INDMEXTipo de puesto:

    Tiempo completoHorario:

    • Turno de 8 horasLugar de trabajo: Empleo presencial