IT Technical Support - Tlahuac, México - Capgemini

Capgemini
Capgemini
Empresa verificada
Tlahuac, México

hace 2 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee


Descripción

RH:
David Nolasco


Position:
Service Desk Analyst


Location:
any state of Mexico


Industry - Sector: TI

What you'll do?

  • Reach a correct handle time, good adierance percentage, reach first time fix (ftf) metric, maintain communication with the team, team players, participate in implementations
  • Advanced level of English
  • Focused on user service.

What you'll bring:


  • Experience on Service Desk
  • Experience on creation of ticket's
  • Knowledge of Service Now
  • Experience on Voice

Soft skills:

Work Underpressure, Quality at work, Results Oriented


What can YOU expect in a career with Capgemini?

  • Working in a team environment, Consultants will focus on the analysis, design and development of technologybased solutions for Capgemini's clients.
  • You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
  • You will contribute to client satisfaction by providing timely and responsive valueadded services and work products.
  • Capgemini offers a competitive compensation and benefits package.
  • Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.
  • Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.

You will love this job because

  • Capgemini focuses on giving each new hire a YOUnique experience through our recruitment process and onboarding program, as well as by helping you to build your own career and professional skills foundation.
  • Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
  • Capgemini cultivates an atmosphere for development that enables YOU to be handson, planning for your growth, both horizontally and vertically.

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