IT Technical Support - Tlahuac, México - Capgemini
Descripción
RH:
David Nolasco
Position:
Service Desk Analyst
Location:
any state of Mexico
Industry - Sector: TI
What you'll do?
- Reach a correct handle time, good adierance percentage, reach first time fix (ftf) metric, maintain communication with the team, team players, participate in implementations
- Advanced level of English
- Focused on user service.
What you'll bring:
- Experience on Service Desk
- Experience on creation of ticket's
- Knowledge of Service Now
- Experience on Voice
Soft skills:
Work Underpressure, Quality at work, Results Oriented
What can YOU expect in a career with Capgemini?
- Working in a team environment, Consultants will focus on the analysis, design and development of technologybased solutions for Capgemini's clients.
- You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
- You will contribute to client satisfaction by providing timely and responsive valueadded services and work products.
- Capgemini offers a competitive compensation and benefits package.
- Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.
- Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.
You will love this job because
- Capgemini focuses on giving each new hire a YOUnique experience through our recruitment process and onboarding program, as well as by helping you to build your own career and professional skills foundation.
- Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
- Capgemini cultivates an atmosphere for development that enables YOU to be handson, planning for your growth, both horizontally and vertically.
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