Post-loan Operations Supervisor - Tlahuac, México - DiDi Global

DiDi Global

Empresa verificada

Tlahuac, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Company Overview:
DiDi Global Inc. is the world's leading mobility technology platform.

It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities.

It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations.

DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

Team Overview:

Incorpórate a DIDI Call Center de Cobranza, estamos en búsqueda de talento para integrarlo al equipo de trabajo, ocupando el puesto de SUPERVISOR DE COBRNAZA.

Role Responsibilities:
Implementar políticas y procedimientos de control interno de cobranza. Implementación de indicadores para el área

Elaborar reportes a través de base de datos.

Realizar análisis y seguimiento contínuo de los resultados de la gestión con el propósito de identificar áreas y oportunidad de mejora.

Control y manejo de las cuentas para identificar pagos vencidos. Localizar a los deudores y tener contacto con ellos para realizar qacuerdos de pago del adeudo.

Mantener los registros precisos e informar el proceso de la actividad de cobro.

Enfocado a metas.

Tener el manejo y control del personal a cargo.

Trabajo en equipo.

Contar con estratégias de resolución para distintas problemáticas. Cuenta con actitud y diferencia de Líder y Jefe.

Role Qualifications:

Requisitos:
Preparatoria terminada

Supervisor o Coodinador : 2 años

Crédito y Cobranza: 4 años

Microsoft Excel,Word y PPT avanzado

Conocimiento general en cobranza

EEO Statement:

We create customer value
We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.

We are datadriven

We are strong believers in making informed decisions, that's why we are datadriven. We can better navigate the business landscape strategically by analyzing valuable metrics.
We believe in Winwin Collaboration
Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
We believe in integrity
Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
We believe in Diversity and Inclusion
Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.

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