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    • Bilingual Customer Service Representative - Hermosillo - Sellershub

    Sellershub
    Sellershub Hermosillo

    hace 2 semanas

    Default job background
    Descripción

    Are you passionate about helping others? Do you thrive in a customer-focused environment?

    We are seeking a skilled Customer Service Representative to join our team and play a crucial role in assisting donors who are making a positive impact.

    This position is perfect for someone who enjoys personal interaction and takes pride in delivering excellent service.

    Key Responsibilities:

    • Provide exceptional support to donors, answering their inquiries with care and precision.
    • Accurately record all donor information in our system.
    • Handle incoming calls with strict adherence to our quality standards, ensuring each interaction is positive and informative.
    • Deliver accurate and thorough information to donors, assessing their needs to fulfill their requests effectively.
    • Maintain a confident, helpful, and empathetic approach in all communications.

    Qualifications:

    • Advanced English proficiency is essential.
    • Preferred 1+ years of experience in a similar customer service role.
    • Familiarity with legal terms and jargon is a plus, but not required.
    • Strong interpersonal skills with the ability to forge connections easily.
    • Confident communicator who consistently receives positive feedback.
    • Self-motivated with a positive attitude and a strong commitment to learning and growth.
    • Excellent spelling, grammar, and quick learning abilities to contribute efficiently.
    • Emotional intelligence to remain composed under pressure and when handling difficult clients.
    • Strong computer skills, including the ability to type 30+ words per minute in a Windows environment.
    • Reliable and committed to maintaining a perfect attendance record.

    Compensation and Benefits:

    Salary: $3,360 per week

    Additional benefits include:

    • Bonus for attendance
    • Bonus for productivity
    • Bonus for punctuality

    Schedule Options:

    We offer two shift options:

    • Morning Shift: 6:00am - 12:00 pm | Salary: $3,360
    • Afternoon Shift: 1:00 pm - 7:00 pm | Salary: $3,360

    Why Choose Us?

    We offer:

    • Sundays off for a better work-life balance.
    • The opportunity to be part of a team that makes a real difference every day.
    • Opportunities for growth and professional development in a supportive environment.
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Bilingual customer service representative