Associate Device Lifecycle Manager - Guadalajara, México - Astrazeneca Gmbh

Descripción

About the AstraZeneca AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases.

But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we're proud to have a unique workplace culture that inspires innovation and collaboration.

Here, employees are empowered to express diverse perspectives - and are made to feel valued, energized and rewarded for their ideas and creativity.

The AstraZeneca IT function has undergone significant IT transformation to improve performance and perception of IT and is now focusing on being digital to deliver business values along with delivering a great experience and overall service excellence as part of our IT Strategy.

AstraZeneca's Workplace & Enterprise Services function is committed to deliver excellent service and technologies to ensure our IT services meet current and future business needs.

About the Role The Workplace & Enterprise Services (WES) team is accountable for;
Ensuring our workforce has the right tools and services to be most effective in their workplace. This includes end user devices and operating systems, printing, collaboration tools and conferencing. All of which must work seamlessly and continue to be current and relevant to the business.

The provision of Enterprise Management, Monitoring and Security tools used across the broader AZIT organization, driving availability through proactive, pre-emptive management of our infrastructure.

The Enterprise Service Management platform (ServiceNow), driving and delivery automation and optimization to ensure that our processes are as efficient and effective as possible.

Lifecycle and currency across our infrastructure, including End User, Server and Networks environmentsAs the Associate Hardware Lifecycle Manager, you will assume a pivotal role in ensuring AZ global hardware standards are met and will manage the overall devices catalogue; ensuring these meet our exacting standards and reliability for a demanding and diverse workforce.

You will work closely with both the Device Lifecycle Lead, Hardware Lifecycle manager and Device Lease (Refresh-IT) colleagues and be expected to manage expectation of the business at all levels.

You will be expected to communicate any challenges effectively and manage any supply chain issues and demand.

You will also work closely with stakeholders when reviewing the device catalogue and manage any updates for device provision, including updates into the ServiceNow dataset.

You will also be expected to work closely with our Value Added Resellers (VARs), managing the relationship and deputise when appropriate for the Hardware Lifecycle Manager.

Where appropriate escalate any challenges to the Desktop Lifecycle Lead.

Responsibilities:
Lifecycle management of device estate - Defining and communicating global standardsOwn and maintain AZ global hardware standards'Show and tell' with the business new technologiesEngage with the business when introducing 'proof of technology' solutionsOnboarding and off-boarding of technologyWork closely with the Refresh-IT service team; agreeing appropriate device availability for leasing and amending the catalogue when required for each region, country or siteWork closely with the Hardware Lifecycle Manager and agree appropriate device standard to meet the personas for both specialist and lease catalogue; agree these with the relevant stakeholder groupsStrategic planning of device catalogue - relative to AZ strategy & value opportunitiesOwnership of the devices catalogue and associated updatesMaintain awareness of changing markets and anticipate/ plan for challenges/ changeFocus on sustainability, automation, simplification, commercial opportunityCommunications at all levels of the businessNegotiationPricing with OEMsContracts with OEMs where applicableInternal relationship management and use case management - in accordance with service offeringsDoes the service suit the requirement?What tools do we have and how can we leverage them to meet the requirements of the business?Relationships (often involving F2F meetings)

OEM management E.g. Lenovo, Intel, AMDAnnual device transitions - planning, testing, communication, stock changeover,including update of ServiceNow catalogue datasetsOEM services and how they work and are managedLenovo Premier supportescalationsOS version control & device pre-reg (for DD)Intel CSASupply chain management with a focus on strategic ways to optimiseBe able to effectively communicate and manage expectations at all levels within the business – escalating when appropriate to the Global Desktop LeadValue Added Reseller (VAR) Management and device manufacturers (including escalations) globallyBuffer stock and other VAR servicesGovernance of the serviceEnsure Service Levels are consistently exceeded or met, escalating where applicableAssist with contract negotiationsReporting and data analysis to support business requirementsSME for global device ordering process and manage procurements when presented with challengesDrive improvements to the procurement processDevelop a comprehensive disposal dashboard evidencing our sustainability targets of zero landfillWhere opportunities exist, expand the current VAR offering to additional areas of the businessPerson specification/ skills for the role:

Resilient and flexible when challenged or criticism, and not afraid to get your hands dirty outside of your role if requiredWell organised and able to plan own workload effectivelyUnderstands and actively promotes AZ values and behavioursConsistently innovative, moving the service forwardFamiliar with AZ procurement processesProven analytical and numerical skillsAbility to work independently or as part of a teamA great collaborator who can negotiate and agree a way forward when presented with complex challengesEffective time management and prioritisationExceptional communication and relationship management skillsProven stakeholder managementQuick learnerWilling to continuously develop and learn new skillsWhy AstraZeneca? At AstraZeneca when we see an opportunity for change, we seize it and make it happen, because any opportunity no matter how small, can be the start of something big.

Delivering life-changing medicines is about being entrepreneurial - finding those moments and recognising their potential.

Join us on our journey of building a new kind of organisation to reset expectations of what a bio-pharmaceutical company can be.

This means we're opening new ways to work, pioneering cutting edge methods and bringing unexpected teams together.

So, what's next Are you already imagining yourself joining our team? Good, because we can't wait to hear from you.

Where can I find out more? Follow AstraZeneca on LinkedIn Follow AstraZeneca on Facebook Follow AstraZeneca on Instagram AstraZeneca is an equal opportunity employer.

AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.

AstraZeneca only employs individuals with the right to work in the country/ies where the role is advertised. Strong English communication skills required. Positions are open to Mexican Citizens and official residents of Mexico.


Location:

Guadalajara (hybrid - Expectation of working in the office 3 days a week) When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines.

In-person working give us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility.

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