Microsoft Modern Workplace Support Engineer - Guadalajara, México - Softwareone Deutschland Gmbh

Descripción

Why SoftwareOne? Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.

SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble.

Our leaders operate with a high level of Discipline but can work at Speed manage change in a global economy.

We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation.

The role Join our Services Delivery team We look forward to learning more about you and exploring how, working together, we can build an exceptional team.

Microsoft Modern Workplace Support Engineer Full Time | Location:
Guadalajara or Mexico City | Hybrid Model Our people. This is what makes SoftwareOne successful.

Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day.

Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success.

In this Senior Level role you will have a major impact in supporting and delivering on the Microsoft Collaboration Services for our large and enterprise client environments, with a special focus on Microsoft Technologies (Active Directory, Azure AD, M365 and Windows Servers).

You have a few years of relevant experience in Systems Engineering in the field of M365 Modern Workplace.


You will be accountable for:

Provide Support for Modern Desktop Solutions - Windows 10 with Configuration Manager (SCCM) and Microsoft Intune/Microsoft Endpoint ManagerManage and maintain Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, Teams, and other associated applications.

Provide technical support and troubleshooting assistance to users experiencing Microsoft 365-related issues, collaborating with vendors and other IT Services teams as necessary.

Incident and Service Request processing and solution, as well as documentation in the Ticket Tool (e.g. ServiceNOW, Zendesk, JIRA, Confluence, etc.)Creation of documentation and solution descriptionsInterfacing/Working directly with the consulting team, suppliers and network providers.

Escalation HandlingEnsuring knowledge transferCoordinate and collaborate with business application stakeholders and infrastructure teams to ensure successful operations of deployed integration and implementationMake recommendations for training documentation; produce and maintain approved documentationConduct analysis to capability gaps and deficienciesIdentify training approach to address capability gaps and deficiencies.

Provide informal training assets to assist end users in understanding how Enterprise Voice and Microsoft Teams can be applied to enhance operationsPlan, document, coordinate, and implement technical training activitiesProvide Tier II and Tier III level technical support to end-users and serve as subject matter expert to resolve a variety of M365 related issues.

Other duties as assigned What we need to see from you The skills below will make you successful at this job, but we DO NOT expect to find all of them in every candidate.

We would expect you to have as mandatory:

A firm understanding of Microsoft 365 Products (Exchange Online, SharePoint Online, Teams, OneDrive, etc.).Strong Networking Knowledge (DHCP, DNS, VPN, Routing and Switch, etc.).Strong Knowledge of Microsoft Authentication Services (AD, Azure AD Connect, Intune, SSO, etc.).ITIL knowledge (preferred).High self-motivation, commitment and high team orientationStrong service and service mentality & professional appearance in customer contact Highly developed Soft SkillsVery reliable, structured working and analytical way of thinkingFlexibility and mobilityProficient in writing and speaking English, any other language considered an advantageYour background: Master or bachelor in IT or a related field is a plus.

At least 3-5 years relevant experience is required for this roleMS-900, AZ-900, MS-700, or other relevant certifications are a plus.

Distinct interest in Modern Workplace IT solutions and servicesAnalytical, process oriented, and efficiency-driven proffesional with an individual contributor mindset.

Open, communicative and motivated personality with fast intellectual grasp who is looking forward to work in an international environment__________________________________________________________________________________________________________________________________ Why should you join our team? Employee Recognitions ProgramsA variety of training and development opportunitiesA work-life balanceVacationsEmployee Referral Bonus ProgramMulticultural team interactionGiving back to society- employee initiativesONE TREE PLANTED -> one tree for each hiring globallyCorporate events/ team buildings__________________________________________________________________________________________________________________________________ At SoftwareOne, we are committed to providing an environment of mutual respect, where equal employment opportunities are available to all candidates and colleagues, without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity, expression, or any other characteristic.

Job Function

Software & Cloud Services
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