Technical Support Agent - Zapopan, México - Intugo

Intugo
Intugo
Empresa verificada
Zapopan, México

hace 3 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción
We are looking for the best IT Support agents to join a growing team in the telecommunications industry.

Some of the essential duties include:

  • Review order package, all required documentation and applicable information to confirm is available for implementation.
  • Attend call(s) with the customer as coordinated by the Project Manager for information gathering and/or validation.
  • Communicate effectively with the customer and/or vendor to understand their setup and business needs.

Requirements:


  • Experience in information technology, managed services, telecommunications or other relevant experience.
  • Preferred knowledge: Office 365, IT security tools, Managed Services process platforms.
  • Experience with supporting currently Microsoft Supported Server and Desktop operating systems.
  • Experience with monitoring of ticketing system, prioritizing problems, supporting projects, and supporting enterprise level infrastructure (installing, patching/maintaining, troubleshooting, etc.).
  • English language proficiency (professional level).

Some of the benefits are:

  • Competitive income according to abilities, offer starts from 18k monthly BT.
  • Law and higher benefits.
  • Growth opportunities.

Tipo de puesto:
Tiempo completo, Por tiempo indeterminado


Salario:
$16, $18,000.00 al mes


Horario:

  • Lunes a viernes
  • Turno de 8 horas

Idioma:

  • Inglés (Obligatorio)

Lugar de trabajo:
remoto híbrido en 45050, Zapopan, Jal.
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