Customer Service Representative - Los Reyes, México - Nouryon

Nouryon

Empresa verificada

Los Reyes, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Fulltime:

9 Dec 2023

Customer Service Representative
At Nouryon, our global team of Changemakers takes positive action every day, to reach higher collectively and individually. We create innovative and sustainable solutions for our customers to answer society's needs - today and in the future.

In your future role as Customer Service Rep you will

Manage the International and domestic orders for the Central America region.
Register in SAP, process 3rd party orders and invoicing all the international orders for the region
Negotiate product availability proposals (Backorders) with customers; escalate to products coordinator if needed; agree upon delivery dates, transport and packaging matters with customers; and update the orders accordingly
Provide all the required information to the HUB in the US, and the International teams in the other regions in order to ship On Time in Full the customer ́s orders
Keep overview of order status and be focal point in case of inquiries
Ensure that the full "Order To Cash" (OTC) cycle for all orders processed are managed in accordance with agreed upon terms in order to optimally serve customer needs
Secure clear communication lines between the Regional Commercial Manager, customers, ISC and supporting functional teams
Communicate with the customer on any change to the order as well as sales agreement related matters
Escalates to Account Managers /Regional Commercial Manager when appropriate
Followup on forwarding agent alerts and inform the customer accordingly and make necessary changes in the sales order
Followup on deviations in delivery dates and inform customers accordingly
Find the best alternatives for customers and escalate to correct parties if necessary
Follow up on credit control issues and overdue, assist in resolving overdue issues with customers
Issue debit/credit notes (including follow up on rebate settlement) after necessary approvals.
Issue return orders (product and empty packaging) and coordinate with customer, transport and sites according to procedures
Own/Confirm/review master data with customer; e.g. opening hours, payment conditions. and partner details; as well as instruct Master Data management on creation and changes in customer master data via central portal
Update customer contact details in CRM
Create and assign customer complaint cases in CRM
Assume responsibility to Review and Close a complaint case with the Account Mgr. being accountable. This can include customer communication
Provide limited assistance to customers in import/export shipment clearance if applicable
Review documents for import/export shipments

We believe you bring

Bachelor's Degree required, Business Administration, Chemical Engineering or Chemistry degree preferred
Customer focused (Internal & external) and result oriented
Understanding of manufacture business environments and workflows
Excellent communication skills, both written and oral in Spanish and English required
Highly organized person
Professional, tactful, friendly
Decision making and problemsolving skills
Effective team player
57 years customer service/sales experience in manufacturing and/or logistics preferred
Strong Computer skills
Knowledge of SAP, preferably in Sales and Distribution and Import/Export and customs knowledge are a plus.

We believe you have good analytical and communication skills, ability to work with deadlines and a good team player.

About Nouryon
We're looking for tomorrow's Changemakers, today.

Visit our website and follow us on LinkedIn.

#WeAreNouryon #Changemakers